actaylor1
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Re: Customer Feedback (NPS/CSAT) is Available!
When a conversation is closed as Resolved (on Twitter for example), where will the user's response to the CSAT appear in Khoros? Let me clarify a bit...If the conversation is assigned to me and I close it as Resolved, will the user's response reappear in "Pending" or "Assigned to Me" after they submit a rating, or will it just reappear in the queue as a new conversation?1.4KViews1like0Comments