AndyK
Khoros Alumni (Retired)
Joined 17 years ago
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Meet the Community Team
There’s an amazing team working on the front lines and behind the scenes of the Khoros Community to provide its members with all the tools and solutions they need to be successful. You can find out more about our team members below. There are many more who actively assist on the community on a day to day basis, and we'll be adding to this list over time. Feel free to reach out to any of them any time you have questions, suggestions or just want to say hi! Blake Hall / BlakeH (Community Manager) Blake enjoys building the Atlas community with all of you. He loves supporting helpful members and aligning the community with best practices. He also enjoys gaming, exercising, reading, and churning up some ice cream (including a brand new flavor almost every week!). Cory DeWitt / CoryD(Senior Content Marketing Manager) Bio coming soon! Kathy Hein / KathyH (Team Lead, Community) Kathy comes from Texas, where she lives the nice, quiet rural life by herself. She started with Khoros five years ago and couldn't imagine ever working for another company. After starting as a moderator, she's worked her way up to Team Lead, a job she loves as she's been involved in such positions since the internet was a thing, working for various gaming forums and companies before joining Khoros. In her spare time she loves any kind of crafting, and has a serious yarn addiction (she promises, just a few more skeins...). She also loves movies, especially sci-fi and superhero, and is proud to be a Marvel fangirl (although there is a bit of room for DC in there too ha!). Anthony Luckett / AnthonyL (Team Lead, Community) Anthony is based in Atlanta, Georgia. Throughout his 11 year tenure at Khoros his main focus has been connecting enterprise community teams with the strategies and solutions they need to find success. Shaun Kester / Shaun (Community Coordinator) Born in Minnesota, Shaun has been with Khoros since 2011. Having worked in Moderation, Administration, and Social Media Management, he is also a certified Community Manager. In his spare time, he enjoys a wide variety of activities and interests such as cars, motorcycles, technology, gaming, scifi, sports, fitness, SEO, content creation, music, investing/finance, and probably a few others he forgot to mention. He is also a stay-at-home father of two children. Phil Daniels / PhilD (Community Coordinator) Phil has been with Lithium/Khoros since 2010 and started as a community moderator. Since 2016, he has been assisting our customers in a Community Consultant role, providing Advisory services to help communities grow and succeed. His time spent as a moderator provided him with a solid foundation in best practices and knowledge of the Khoros platform which has been invaluable in his role as a consultant. He and his wife currently live in New Jersey with their two dogs, who provide unique entertainment daily. He also enjoys watching old films, including sci-fi / dystopian movies and TV series. Donna Ward / DonnaW (Community Coordinator) Originally from Texas, Donna lives in rural eastern Montana with her husband and 2 dogs. She’s been with Khoros for a long time but has been moderating for 27 years. She loves working on the Atlas community and with other Khoros communities. In her spare time, she crafts, babysits, reads, and spends time with family and friends. Mohammed Faizan / MohammedF (Community Coordinator) Faizan began his career 7 years before joining Khoros and has been with the company for nearly 3 years. He has always had a passion for helping customers. As a moderator, he ensures posts are properly organized and makes every effort to get responses to community members' questions wherever possible. In his free time, he enjoys gaming, playing outdoor sports, going to the gym, and watching movies/series. Syed Sajid Khan / SyedSa (Community Coordinator) Sajid has been with Khoros for nearly 3 years in a moderator role. He is dedicated to managing posts and engaging in chats combined with his strong passion for assisting community members. Outside of work, he enjoys spending time with his feline companion, socializing with his friends, and hitting the gym.Khoros Customer Data Retention and Destruction Policy
Data Retention Customer data is generally retained for the duration of the customer’s contract with Khoros. Exceptions to this include: Khoros Marketing: Data imported from various social media platforms is retained for a rolling twenty four (24) months before it is automatically purged. Khoros Care: Data imported from various social media platforms is stored for the life of the agreement but can only be exported from the Services for a period of 18 months. Khoros Community: Data processed within Khoros Community will be retainedfor the life of the agreement. While being retained, all customer data must be retrievable and maintained per applicable legal, contractual and regulatory requirements. Customer's data will be available for 30 days from the date of termination or expiration of the agreement. Once the agreement ends, the data will be returned to the customer, provided however Customer provides timely written request. If Data is declined by Customer, Customer agrees Khoros has no further obligation to retain Customer’s data. Deletion of the data occurs thirty (30) days after the expiration or termination of the agreement with the following exceptions: (a) as otherwise required by applicable law; (b) data on backup systems or media is maintained for 90 days in order to maintain sound business continuity practices and then deleted; and (c) log files are maintained for up to twelve months for security reasons and then automatically deleted. During and after the life of the agreement, Khoros can use aggregated and anonymized data for metrics and reporting purpose. This data does not include any personal information and does not include any information about the customer or the end user. Data Backup and Restoration Backups are taken at least every day and every week and are encrypted using AES 256-bit information and are over written every ninety (90) days. Access to the backups is restricted to authorized individuals. Offsite backups are kept in a secure facility. Backups are made daily and weekly. We conduct backup restoration testing every twelve(12) months. Data Destruction At the expiration or termination of the agreement, if the customer wishes to have a copy of its data, we securely provide the information to the customer for: (i) Khoros Community content, at one time and at no charge, in a machine-readable format, and atKhoros' option, either in a single data extraction or multiple data extractions; and (ii) allother Khoros Services, customer may download the content itself in a comma separatedvalue (.csv) format. Khoros may provide additional reasonable assistance for dataextractions at Khoros’s standard Professional Services rates. The availability of Contentfor extraction or downloading from certain Services will be limited as described abovewithin the Data Retention section. The data is made available for 30 days from the agreement expiration or termination, after which time it is deleted in accordance with the above 'Data Retention' Section.The active data bases are also dropped from the production servers as well after the data extraction is transferred to the customer. Once the media used for storage is retired it is scrubbed or destroyed using NIST SP 800-88 guidelines.Re: What is used to pull the form answers into a Discussion topic?
Interesting question - I will need to look into it. I would imagine since it is hosted off the site would need to be triggered via APIs whereas if I understand our set up its triggered off the out of the box Create Post button. Let me see what I can find out.Re: Titans Sneak Preview: Friends Feed
Thanks for the feedback so far. The number of topics visible is linked to one of your settings which you can update in My Settings -> Preferences -> Display -> Topics per page. We can certainly look to adding some teaser text for each post. We wanted to keep it simple to start with but definitely looking to iterate over time. estieg - interesting idea. Would need to do some research to give you a concrete answer but you may be able to utilise features like inline replies or like contests which has voting at the top level (can see a live example of this on the Kudos Awards at this time). Otherwise there may be some options via API. Cheers, AndyRe: TKB v4 implementation strategy
Hi corey_garretson, On Atlas, when someone leaves the company their account gets banned and an alumni role gets added to their account which puts that account into an alumni rank. If the former member of staff becomes a customer or consultant and would still like access we encourage them to create a new account, we will grant them any of the role based badges that have previously earned onto their new account (but not metric ones). In addition we would also encourage the user to add a signature to their profile just calling out the former account name, at least for a short time after the change to keep it clear. Cheers, AndyRe: Converting Content
Hi keckhoff I believe you should be able to move all content between discussion styles apart from in and out of knowledge bases. I tested moving an idea on my stage site into a forum and was able to do it. This may be a permission issue but if you have full permissions please check with support. Cheers, Andy
