Flood controls for Aurora communities
With Khoros, there are limits on how often people are allowed to post, upload images, videos, and attachments, tag content, send private messages, and other community actions before triggering flood controls. Flood controls are in place to help combat potential spam. Note: Those with the Administrator and Moderator role are exempt from flood control restrictions; these thresholds affect only regular members. The following table lists the default flood rate settings for various actions performed by the member within a specified period of time. Actions Flood Controls Post content A member can't post more than: 5 posts in 30 seconds 15 posts in 10 minutes 50 posts in an hour Send Private Messages A member can't send more than: 5 private message in 30 seconds 10 private messages in 10 minutes 50 private messages in an hour Upload Images A member can't upload more than: 100 images at a time 5000 images per day 5000 images in the community Upload Videos A member can’t upload more than 500 videos in the community. Upload Attachments Members can’t upload more than 100 attachments per post per day. Like content A member can't give more than: 50 likes per minute 500 likes per hour 5000 likes per day Tag content A member can’t add more than: 50 tags per minute 500 tags per hour 5000 tags per day Mention people A member can’t mention more than 50 members in single post. To configure these flood controls, contact the Support team.Guide to Atlas Ranks
Welcome to Atlas, your home for learning how to build the best customer experience possible. As a member of our community, you’ll be able to join discussions, ask questions, search for answers, and learn from resources - all of which will help you maximize your knowledge of the Khoros platform While you use the site, you may receive notifications about your Atlas rank increasing. This page describes what ranks are, how they tie into your community contributions, and where to view your rank progress. What are ranks? How do I increase my rank? How can I view my rank and badge progress? Frequently Asked Questions Bonus: How do I implement ranks in my own community? What are Atlas ranks? Your Atlas rank helps you understand how helpful your community contributions are relative to others Each rank on Atlas appears next to a user’s name and signifies their contributions to the community You can view these on a user’s profile page (including your own), as well as next to their name in any of their community contributions - like posts, replies, blogs, and so on Passive Ranks These ranks are available to members who participate passively via giving kudos or adding tags to content Member New members who have not yet made any contributions Visitor Users who have engaged at least once with posts via kudos or adding tags Watcher Users who have engaged a few times with posts via kudos or adding tags Observer Users who have engaged several times with posts via kudos or adding tags Learner Users who have engaged many times with posts via kudos or adding tags Surveyor Users who have engaged a whole lot with posts via kudos or adding tags Active Ranks These ranks are reserved for users who have posted helpful contributions, organized from least to greatest Beginner Tier Users who have created a post or reply at least once on Atlas Ranks: Contributor Strategist Tier Fairly knowledgeable and helpful, they have made many community contributions Ranks: Helper > Adept > Guide > Ace > Mentor > Expert (highest) Consultant Tier Known names on Atlas, they have a long history of helping out different users Ranks: Advisor > Maven > Leader > Genius (highest) Luminary Tier The most well-known and long-standing members, with numerous invaluable community contributions - other members aspire to be more like them Ranks: Director > Champion > Executive > Boss (highest) How do I increase my rank? Simply put, your rank increases as you help others. This can be achieved in two ways: 1) You contribute helpful content to the platform - for example: If you have a question for the community, you create a post asking for help or ideas Alternatively, if another user asks a question and you reply with an insightful answer If you respond to a user troubleshooting a problem, and your answer is marked as a Solution 2) You recognize the contributions others have made - for example: When you ask for help troubleshooting, you mark other posts as Solutions When you give other helpful posts Kudos, or when others give your post Kudos Along with Titans, higher rank Atlas users may also earn the ability to create rich content on Atlas, for example: After solving a tough issue in your work, you write a blog showcasing how you solved it You create a rich community resource in the form of a knowledge base article How can I view my rank and badge progress? To view how you’re progressing on your ranks and badges, visit your Atlas profile page To get there, click on your profile image, which is visible at the top right of the navigation bar on any page of the community Beneath your user name, you’ll see your current rank, as well as any contributions you’ve made You can also view the most recent badges you’ve earned on the right side of your profile Clicking “View all” will show you all of your earned badges Frequently Asked Questions How can I increase my rank more quickly? Many different activities increase your rank However, activities that are more difficult to achieve, like earning an Accepted Solution from another user, or creating rich media (at higher ranks) like blogs or knowledge base articles, award greater progress than activities which are easier, like giving a post a Kudo Does my rank go down if I don’t contribute regularly? No, all of your contributions over time will add to your rank. As long as you have a currently active account (i.e. the account has not been deactivated) and continue to make contributions, you will continue to accumulate progress toward your next rank. I’ve posted a lot lately, so why haven’t I ranked up? Ranking up is easy at first, but higher ranks require an increasing number of contributions Remember: just because you haven’t ranked up lately, doesn’t mean you won’t soon! Additionally, ranks involve a mix of contributing to the community, and acknowledging others If you’ve gone a long time without ranking up in spite of creating lots of content, you may want to spend more time letting others know you appreciate their content via giving helpful posts kudos, or by marking helpful replies as Solutions Similarly, if you’ve spent a lot of time letting others know you appreciate their content, you may want to contribute some of your own by asking good questions of others members in a forum post, or creating other types of helpful content like blog posts Bonus: How do I implement ranks in my own community? You may want to get started by learning about ranks We also recommend learning about badges, and the difference between these and ranks in the Community product Finally, we recommend reviewing our previous rank update blog to understand how we went about updating Atlas ranks, as it may give you ideas that could help as you build or rebuild your own For further guidance on badges and ranks, as well as community gamification systems, we recommend signing up for one of our Product Coaching sessions
Aurora Product Coaching Session: Spam Management Best Practise
Khoros Communities platform offers several settings and features that allow you to mitigate Spam in your community. Join ourSpam Management Best Practice coaching session to identify, filter and deal with spam effectively. Our coaching session will guide you through the practical tips and techniques to help combat spam and help maintain the hygiene of your community. Topics covered in the coaching session Overview of Aurora spam settings and functionality Manage Content dashboard related to spam management and its features Using roles and ranks to configure permissions to check spammers Content Filters Best practice tips Notes - Admin permissions are required to conduct the call. 👉Click here to Sign Up Related Resources Enable Spam Management Community Spam Management Review Posts Captured as Spam Khoros Academy: Communities Moderation Essentials Khoros Academy Instructor Led Training: Spam Management for Communities AuroraAurora Product Coaching Session: Roles & Permissions Deep Dive
Would you like to learn more about how to best manage Roles & Permissions in your Khoros powered community?Click here to sign up for this one-on-one session where a product coach will guide you through the user permissions, user roles, and best practices.Aurora Product Coaching Session: Aurora Community Content Moderation
Interested in a few tips & tricks to help you improve your native Community moderation workflow? Schedule a 1:1 Product Coaching session to discover more features and functionality related to moderation tasks to make you more efficient!Aurora Product Coaching Session: Aurora Community Analytics Overview
Are you new to using LSI or have recently taken on reporting duties for your Community?Click here to sign up for this introductory, one-on-one coaching session to help you feel more confident in the tooland reporting on the metrics that matter most!Aurora Product Coaching Session: Aurora Community Designer Overview
Are you new to using Community Designer, need a refresher or have recently been tasked with administrative duties for your Community? Click Here to Sign Up for this introductory 1-on-1 coaching session that will provide you with a high level overview of how to navigate and use the Community Designer tool.
