@CarolineS    Love the trophy - great idea!  ... View more

@TeroRe  Hopefully the member will appreciate the call and feel that you are taking a genuine interest in their concerns. Keep us posted & good luck ... View more

Hi @TeroRe Sorry, I meant send him a message, not a message to the entire group.   It's a tough call, calling out a VIP on behavior.  I know some Community Managers have had calls with superusers,  as members can take private messages the wrong way.  Would this be an option? In regards to some VIPs becoming "imperious"  maybe post a friendly reminder about why the group was created and why they've been invited to participate?    Dee      ... View more

Hi @TeroRe It's a tricky situation because on the public board they're adding valuable content, but in the VIP group they're  causing headaches. You mentioned there are rules for the VIP Group.  Are their posts also violating the Community Guidelines?  I suggest sending them a "soft" warning mentioning that while you appreciate and value their contributions to the Community,  VIP members are held to a higher standard than general members.   If their posts do breach a Community guideline such as be respectful, personal attacks etc...  point that out to them, and remind them that future posts should fall within those guidelines.  You can also mention that further posts of that nature may result in them being removed from the VIP group. Hope this helps! Dee ... View more