In the words of Rose from Titanic: “It’s been 84 years…” – I think that’s how long I’ve been with Khoros for! Avid gamer, footballer and weight lifter, my day job is Technical Account Manager for some of our European-based key accounts.
What is a mid-day restart?
Sometimes we receive configuration change requests where we're required to make the change/s as soon as possible, as opposed to waiting until the next maintenance window (see the maintenance window TKB for reference).
We usually specify that we can do these out-of-window deployments for a mid-day restart (mid-day PST usually unless otherwise specified by the customer).
These restarts are usually no different to regular studio pushes where the downtime for the deployment to take effect can be anywhere from 1-15 minutes. However, we also require explicit approval from customers that we can go ahead with scheduling the restart - especially during business hours. Please keep this in mind whenever you need to schedule something urgent.
If you have further questions about deployment out-of-window, please contact support and we will promptly address your questions.
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