Hello @pgclark!    The primary difference between tags and labels are the ways they are leveraged in the community.   Tags (also referred to as custom tags) are information that users can enter to their individual posts that helps in creating a taxonomy for other users when searching for something. Any user that has the permission to do so can use tags, though if you only limit tag usage to Moderators and Administrators, you may see a specific taxonomy become generated as your "trusted" users and community managers begin using the same types of tags across many posts. More information about tags specifically can be found here: Enable tags About Custom Tags   Labels are a different type of method to create meta-categories for topics as a whole and are configured by the original author of a topic or TKB article only. This can be used to help users that are browsing the community looking for posts on a specific overarching topic, or they can subscribe to labels if there is one that they find particularly interesting. More information about labels can be found here: About labels Let me know if you have any questions or need any clarification!   Ted C ... View more

Hello carriestew,   There isn't a specific module that is built into the system that allows you to stream live video, however you could create a custom component with HTML embed code from a streaming platform such as your company. There is a Q&A feature (similar to what you're using right now), however it does not dynamically update with new questions, so there would need to be some kind of custom Javascript to automatically refresh the page as needed.   If you are attempting to design something like this and you'd like to get help, you may be interested in posting in our Dev Network forum here - this should prove to be a useful tool in connecting directly with members of our development team and others to find out what solutions others have come up with.   Hope that helps you out!   Regards, Ted C Lithium Customer Support ... View more

Hello SarahClabbor,   Communities are entitled at no additional charge to a full XML export at the time of shutdown. This includes all content on the production community such as all messages, kudos, profile information, and so on. To find out more about this process there is a brief overview presented here - Community data export   To find out more information the next best resource would be to contact your Lithium account representative in order to discuss possible options for other custom data exports.   Hope this helps!   Regards, Ted C Lithium Customer Support ... View more