About PhilD

PhilD · ‎03-15-2021

Hi jamiemccardle, This is not an uncommon question. Here is why Visits and Unique Visitors in the top banner of the CA page are less than what is displayed elsewhere (drill down to the forum metrics) or exported to CSV. The numbers for Visits and Unique Visitors count displayed in the top banner are summary metrics. As an example, when a person visits the community, his/her visit (session) is counted as a single visit for the data displayed in the top banner of the CA page as a summary metric. During this visit, the member may visit three boards, so his/her visit to each board is added to the count for each unique board for reporting in other sections of CA. Therefore, the data viewed in other CA sections (drill down to the forum metrics) or exported to CSV will always be higher for these metrics. Does that help?

PhilD · ‎09-07-2018

I agree with KathyH on not using the "Mark All Content As Spam" option to remove legitimate content. Her explanation about how the spam mitigation tool learns and the ramifications is spot-on. On the communities I have experience with, the rule has always been to leave the content in place to avoid disrupting the continuity of any given discussion.

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