PeteW
Expert
Joined 12 years ago
CX guy, social media dude, lover of all things customers and WOW'ing people. I own the customer experience, service/complaint resolution, relationship building, advocacy, crisis and risk management, and colleague engagement across our digital engagement channels including social media, Bankwest Forum, online chat and app stores. I represent voice of the customers through these channels, and drive continuous improvements throughout my organisation.
