About ChadB

ChadB · ‎01-06-2020

Hi @m4ttyb0y , I'm not aware of any changes that would cause a break like this off the top of my head, but there are a lot of reasons an error like this could occur. I haven't seen other reports of this behavior from other customers yet either. Have you submitted a case with our Support team yet? If you have, I wasn't able to locate it so it'd be great if you could send me the ticket number. If not, I would recommend doing that as a next step. It would be helpful to have an example of where you encountered the error on your community (along with a date/timestamp) and any specific steps you're taking to reproduce it so we can try on our side. Best,

ChadB · ‎12-03-2019

@mhock - This setting is designed to disable emotion shortcuts within any PRE HTML tags, which the Insert Code function leverages. I would not expect it to impact other areas of the community unless PRE tags are getting leveraged elsewhere. I just tested it on your staging environment and it seems to work fine for me: This is what the HTML markup looks like from that post: <p>test :)</p> <pre>test :)</pre> Just confirming you toggle the setting " Turn off emojis within preformatted text" and not "Turn off emojis everywhere"? I left the settings as-is on stage if you'd like to review there. Best,

ChadB · ‎11-26-2019

@mhock - This should be configurable. Can you please try toggling the setting Turn off emojis within preformatted text under Community Admin -> Display -> Emojis. That should hopefully resolve the issue, I see this setting is not checked on your community currently.

ChadB · ‎07-18-2019

Hi @nicoleguzzo, It looks like this is occurring because Jamie's E-Mail address is not verified so they cannot utilize the E-Mail subscription settings. If they complete the E-Mail verification or if you manually set it verified as an Administrator it should resolve the issue. Best,

ChadB · ‎04-10-2019

Hi @lana_lee, I was able to reproduce this issue on your instance of LSI. I reported this to our engineering team to investigate further. If you'd like to track the issue feel free to submit a support case and reference our internal ticket number: BATAPPS-5852. I'll post an update here as well once we have more information. Best,

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