ChadB
Khoros Alumni (Retired)
Joined 15 years ago
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How do I access a file shared through Box.com?
Question Khoros Customer Support has sent me an invitation to Box.com that is related to my support case, how do I access the file? Answer The Khoros Customer Support team utilizes Box.com to share large files with customers, or files that contain sensitive information. If you need to access Box.com, you can take the following steps: Click on the link to view the file on the E-Mail from Box that you received. You will be redirected to a page on Box.com, click on the link that says Not part of Khoros?. The screen should look like this: If you have an existing Box.com account with the E-Mail address Support has shared to, please enter your credentials on this screen to sign in. Once authenticated, you should be able to access the file Support has shared. At this point you should have access to the file and do not need to complete the rest of the steps. If you do not have an existing Box.com account, click the link in the top right hand corner that says Sign Up. This screen should look like this: You will be redirected to a page with pricing options, click on the link for Individual Plans, and then click Sign Up under the "Individual" heading. Those two screens will look like this: You will be redirected to a registration form, fill in the details using the E-Mail address that Support shared the file to. Once this step is completed, you should be able to access the file that Support has shared. If you have any issues accessing the file(s) that were shared to you, please let your Khoros Customer Support representative know.Re: Exception 1F3EB38E
jasonkilgrow wrote: It is useless to display an error to a user who is unable to figure out for themselves what the issue is. You would be better off displaying that there was an internal issue and "Please open a Lithium Support Case and reference this id: <insert exception id>." The way the message reads now is misleading. Hi Jason, We actually did just that in our latest release! The messaging for errors should now read "An Unexpected Error has occurred. Your request failed. We recommend you open a Lithium Support Case and provide the date and time you received the error and this Exception ID". For example: Best,Re: twiiter account is linked but not showing tweets
Hi Mayank, Our development team was made aware of the issue which looks to be caused by a change on Twitter's end. We have a support case filed for your community, and this issue was addressed overnight during the maintenance window. Please give it a shot now as the issue should be resolved, if not please let us know. Thank you,
