Suja
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Joined 11 years ago
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Re: Introducing Promoted Search: Boost content in community search results
Hi ChetnaS, We've just started using Promoted Search, and are loving it so far! Thank you! Look forward to using analytics to refine this as we go. Couple of immediate thoughts, suggestions: - Would love to be able to schedule some of the rules. To have a Start and End date...or just an end date. - Also would love to be able to Hide rules. To have rules with all the keywords ready and hidden, until needed. A typical use case for us would be for outage announcements. Where, we could have all the keywords set up and hidden, until needed. And when needed, we simply add a link to the latest / most relevant outage announcement post and Unhide the rule. PS: Look forward to start testing and using Synonym search, when it comes our way. Cheers, SujaRe: 15.10 Release Notes
Hi JohnD, We're really looking forward to using the Value Analytics function to help with calculating the impact of our community on call deflection and NPS. Been playing with this in Staging and found that couple of the questions have what appears to be a portion of a comments box or an extended left margin. See below: Can that be changed / removed? Better still can we have a comments box so users can elaborate on why they gave a certain score? Cheers, Suja
