About drolcak

drolcak · ‎01-23-2018

Great discussion and advices so far , thanks for your input @SheenaK, @Kronshage, @DanK We will try to test them in practice 🙂 Just checked demographics and it seems almost the same as yours @SheenaK -> 45/55 women to man

drolcak · ‎01-16-2018

I have not noticed such a topic yet in our community so I am very curious about your point of view. Subject: girls in telco communities Current situation: 1. The community exists about 1.5 years 2. The team creating the community consists of the same guys (as I think, it can have a meaning :)) 3. The most active users are 100% guys themselves 4. Women write very occasionally and there is currently no potential for being a super user What I'm wondering about: 1. Is the current situation normal in other communities? 2. Do you try to profile campaigns / campaigns for eg women when creating promotional campaigns / community management? 3. Other ideas for attracting women to the community? I invite you to exchange views

drolcak · ‎12-15-2017

@Wendy_S, @fuenteso thanks for sharing !

drolcak · ‎11-13-2017

@GiulianoThis is a common question but answer is not so simple. Let's start the disscusion sharing my point of view. List of potencial benefits below, this is your choice based on business background and your goals, which of them you would like to follow. Potencial benefits: -Calls deflection -Focus groups -Ideas generation/validation -Bugs identification -Improving speed to remove issues/Testing -Alerts, trending problems -Web traffic/search engine traffic -Lead generation -Ratings and Reviews -Churn Reduction -Customer Satisfacion -Customer Loyality -Customer Advocacy Perhaps others will be able to add some more

drolcak · ‎09-07-2017

@TariqGrazitti Thank you! Background situation to understand needs better: ______ This is more about testing new versions and we would like to do something better and faster 😉 I don't know if we change this settings it will help to improve end to end time of accepted solutions but we see in reports that a reply (then accepted solution) is 5 times faster than acceptance of solution by the author and it's around ~25h . The question is : If we will change this setting to hours it helps author and others to find the solutions faster or not .

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Re: Girls in telco communities

Girls in telco communities

Re: Best practice sharing - Locking topics after they receive a solution.

Re: Business case for community - best figures to demonstrate value?

Re: Accepted solution reminder - less than 1 day