After internal discussion I wonder what is a best description and set of tasks for moderators team? Is it more keeping order function than engage users? Let's say in percent 50%/50% or more 80%/20%? Does It evolve over the community expand? How do you "measure" a good moderation in detail? I believe the easiest way is to read all post/comments topics and I totally agree, but in more advanced community it could be hard to deal with it. How numbers and which of them will help us to be more accurate with goals for moderators team? e.g - 2h for moving topic, 4 h for mentions, 8h for escalations, gain 100 likes, post XXX comments What kind of tasks do you delegate to your moderators? Do you have dedicated moderator on your team (100% time only for community)or it's something extra? My approach - moderator role is more about building relationship, create culture, onboarding and pushing into solution instead of providing solutions. Keep order is very important, but it is not a core of the business. I am very fan of measureable goals, but if the community is that kind of environment ? Many questions, but I am convinced you know most of the answers, please don't keep it to yourself:) Give some thoughts:)
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