Hi, Thanks for the warnings, can we confirm then only downtimes for Communities and Care, and so Reach will be kept up (will not be affected)?  Kind regards Ollie  ... View more

Hi, Apologies, I meant the handling agent (assignee) team. We do have the agent name indeed, but not the team name.   Thanks Ollie ... View more

Hi, As we now must use the (in my case) combined reporting from analytics, I wonder why in that report the handling agent is not included (we have Assignee:Authoring User and Assignee:Authoring User Email, but not the agent's login name)? That field is availbe though in the RAW responses report, so why not in the combined? Could you consider adding it please? It's really key for us. Thanks Ollie   ... View more

Hi, Thanks for the heads-up. Using supervisor reports was advised to be avoided for a while, I know, but I'm still doing so because there's always the one (or plus) field(s) I miss from the Analytics versions (for example: raw response report does not mention the responding agent team forcing me to maintain a vlookup-table). Anyways, it is what it is. Kind regards, Ollie ... View more