@akloepfer  Here is the updated doc https://community.khoros.com/t5/Integrating-with-Salesforce/About-the-Salesforce-and-Khoros-integration/ta-p/143292 I think it would not add much weightage to the community if you are not managing your cases and TKBs in Salesforce. But I would like to know how you are managing your ServiceNow Cases in Khoros community. Are you using any connector to fetch all the cases in Khoros or users need to login into ServiceNow to manage their cases?  ... View more

@Konstantin  Seems like, you have't enabled your PM. I was not able to send you a PM. https://prnt.sc/f0FBs6ptqVEh You can email me at vikasb@grazitti.com.    ... View more

@Konstantin  I have done this recently. We are syching TKBs bidirectionly. Let me know if you are intersted to discuss this in detail. Please reach me out in PM. ... View more

@kautuksahni  MATCHES only works with Subject and Description. I do not think so it would work with anything else.  ... View more

Thanks @varun  @cgrinton Nice to meet you. I sent PM to you.   ... View more