About RobbL

RobbL · ‎03-22-2018

Recognizing that every community is different, there certainly will be some communities where the following logic doesn't apply. But due to the enormous value of identifying great, helpful answers in a community, as well as recognizing those who have provided that content (solution authors leaderboard), and knowing that it is common for the original poster to not come back and mark a reply as a solution, I would generally recommend that the following process be followed. 1. Allow time for the original poster (OP) to choose a reply. 2. Make use of the feature which automatically notifies the OP that their post has replies after a set period of time. 3. If Mods believe there is a reply that might be an answer, ping the OP and check, and encourage them to come back and choose. 4. If no reply from the OP, verify with Support, and, if verified, mark as Accepted. 5. Handle any objections from the OP on a case by case basis. They are welcome to post a reply at that point explaining their experience and what worked or didn't work for them. I believe that following that process provides enough cover for the community team in case of objections by the OP, while not losing an opportunity to both highlight a great answer, and acknowledge the person who provided it.

RobbL · ‎03-07-2018

Just wanted to point out that the Lithium Login filter which incorporates the Smut Filter is not limited to non-SSO customers. While the original registration still happens on the customer side, many SSO customers still have Lithium take over for Screen Name selection and agreement to the Terms of Service to take advantage of the features that Lithium provides.

RobbL · ‎01-30-2018

Hi @rmakool, Just remember that this only works if the user name is selected on the Lithium side. If you have SSO and user name selection is completed in the company registration and passed to Lithium, your method will not work. Any changes will be overridden the next time the user logs in.

RobbL · ‎01-26-2018

@Enidin Of course, only from your own community, from Admin, Metrics, User Reports you can get a list of users by Rank.

RobbL · ‎01-24-2018

Hi @Enidin. One of your questions in your original post was whether the rank names should follow a hierarchy. You will notice that the examples provided generally do that. Sometimes the distinction between two adjoining ranks is hard to determine, but, in general, you can tell the difference. And we have always recommended that as a best practice. We believe it serves as motivation to users as they see their own rank name change over time with increasing contributions, as well as communicates to other users something about the user who has posted a recommended solution to an issue. Additionally, we would recommend not having a top or ultimate rank, as we always want to encourage users to contribute more. Finally, if you roughly divide your rank structure into thirds, the bottom third should be for initial participation like log ins, and views, the center for more valued contributions such as posts, and the top for quality as measured by kudos and accepted solutions. The bottom third should allow for relatively quick movement so returning users experience change relatively quickly and easily. Hope those suggestions help. I think the other shared examples are great.

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