Hi @rmakool,   Just remember that this only works if the user name is selected on the Lithium side. If you have SSO and user name selection is completed in the company registration and passed to Lithium, your method will not work. Any changes will be overridden the next time the user logs in. ... View more

@TeroRe Of course, only from your own community, from Admin, Metrics, User Reports you can get a list of users by Rank. ... View more

Hi @TeroRe. One of your questions in your original post was whether the rank names should follow a hierarchy. You will notice that the examples provided generally do that. Sometimes the distinction between two adjoining ranks is hard to determine, but, in general, you can tell the difference. And we have always recommended that as a best practice. We believe it serves as motivation to users as they see their own rank name change over time with increasing contributions, as well as communicates to other users something about the user who has posted a recommended solution to an issue. Additionally, we would recommend not having a top or ultimate rank, as we always want to encourage users to contribute more. Finally, if you roughly divide your rank structure into thirds, the bottom third should be for initial participation like log ins, and views, the center for more valued contributions such as posts, and the top for quality as measured by kudos and accepted solutions. The bottom third should allow for relatively quick movement so returning users experience change relatively quickly and easily.   Hope those suggestions help. I think the other shared examples are great. ... View more

Looks great @Wendy_S and @fuenteso! I'm sure that view will be very useful in your management process. The only aspect that I wonder about is closing the thread. I definitely understand the advantages of doing so. But, I think there is a downside, as well. One of the options when setting up the Accepted Solutions feature is allowing additional replies being chosen as a solution. There certainly may be more than one way to approach a problem with pros and cons for each. If you lock the thread, you are closing off the possibility for those alternate approaches being presented and discussed. I recognize that the solution you have built just provides the opportunity to do close the thread, but it is not automated. I just wanted to make sure the topic of alternate solutions does not get lost. ... View more

Best to check that this is still true, but my memory is that we search attached docs created by Microsoft applications such as Word. ... View more