I believe this is due to Community Analytics being daily export to our BI, whereas the Admin metrics are real time.  So that 24hr lag in CA should account for the difference as that user does appear to post frequently https://community.microfocus.com/t5/user/viewprofilepage/user-id/264852 I hope that is the case for this query. ... View more

Hi there, You could add the terms to the custom dictionary.  While this article doesn't explicitly say that it will fix the search portion, it does confirm it in the comments:  https://community.khoros.com/t5/General-system-setup/Enable-and-use-spellcheck-and-create-a-custom-dictionary/ta-p/57492 ... View more

You should be able to select in Admin > Discussions > Ideas "Prevent users from giving kudos on completed Ideas" Any Status created that is set to "Completed" means votes/kudos can be shut off for multiple scenarios (e.g. "Rejected"). ... View more

It sounds like you are looking for yourcommunnity.domain/t5/tkb/dashboardpage/tkb-id/id of the tkb you want to manage If that's the right spot, you can double check that you have the TKB Article Dashboard component on the TKB Quilt in Studio.  That contains the link above for each TKB to manage the articles and complete the publishing flow. Hope that helps! ... View more

Hi jgzobrist,   Beyond case integration, we've done implementations using SFDC APIs to automate access to sub-communities.  On authentication, we willl call SFDC to learn if the user logging in is a customer, partner, employee, certified, etc.  We map these values to roles in the Community and use the role to grant/deny access to areas.  Practical examples of how this is leveraged: Employee - Automatically designate role (not visible), rank, avatar and private area of the Community. Partners - Automatically designate role (not visible) to grant access to private area of the Community. Certifications - If users can recieve certification in the product, automatically grant role (not visible) and rank with icon showing this to the rest of Community. Premium Support - Determine what type of contract the user has and grant access to private area of the Community (perhaps with higher SLA). The mechanism we're using is post authentication (SSO or Lithium), we're calling SFDC using their API.  Email is (almost always) used as the record matching fields.  The response from the service needs to return the values detailed above. We map those values to previously created Roles in Lithium.  We check for these roles on each login (example, an Employee leaves.  Next login that role is removed).   For specific customers, I will have to leave it to them to chime in :).  I can also assist directly as part of your launch  Hopefully this is, at least, enough to consider another approach beyond/in addition to the Case aspect.   Thanks, Scott   ... View more