About EmDunn

EmDunn · ‎01-25-2018

Hi Varun, Once logged in, I would only want the search results to display the content based on their role(s), not including public content. Thanks! Emily

EmDunn · ‎01-25-2018

Is it possible to configure the search results to display only content the user has access to, based on their role(s)? For example, if they are not logged in, the search results display all "public" content. If they are logged in, the search results display all content based on their role(s), not public content. Thank you!

EmDunn · ‎12-12-2017

Hi Abhishek, Appreciate the quick response. We already have the escalations established. I'm looking for best practices around response times or shorter escalations, from other Lithium customers. Thanks! Emily

EmDunn · ‎12-12-2017

Hi all, We are trying to benchmark response times, within forums, for other SaaS companies. For example, a user posts a question in a forum. No one within the community answers. Do you or your moderators step in and answer? Do you have an escalation notification? Is it the same as the industry standard of 24 hours? Thank you! Emily

EmDunn · ‎11-01-2017

Hi Varun, It's within boards on our forums. Apparently, and I should have checked this first, it's only visible to Admins. Again, that's fine, just trying to figure out why that's displaying.

Re: Filter search based on assigned role(s)

Filter search based on assigned role(s)

Re: Response time to community posts - what is your target?

Response time to community posts - what is your target?

Re: Megaphone icon in Forums