Currently, this is the order of the responses for question 6 on the Value Analytics Survey. This order means Very satisfied=1 and Very dissatisfied=5, which is the opposite from traditional CSAT scores. Our survey has only be live for two months. If we change the order of responses, what impact will that have on the results so far? Thanks! ... View more

I had a TKB author reach out to me this morning with a strange situation. She was in the process of starting a new freeform TKB article, hadn't even started typing in the Title field (likely just placed her cursor in the field) and was presented with some suggestions - most of which were related to content in our TKBs, but there was one which has nothing to do with the content in our (not live yet) community. I tried to replicate on my side (logging in as her) and I could only see things I had previously typed in. So, does the Title field suggest based on Chrome history? Previously entered or search text from the community?  ... View more