levyowsa
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Re: Lithium Response: Making Measuring NPS and CSAT Even Easier
edgiansante The NPS/CSAT survey is linked to twitter, so I'm guessing if you are trying to monitor this via a community that might be what the problem is? I know with our suite, a customer receives a survey via Twitter when the interaction is closed & that result is fed back in, if that makes sense?8.1KViews0likes0CommentsRe: Raising the Bar for Customer Service
Love this blog and the linked article. As a Social Media advisor, there is no better feeling than when you swoop in to save a customers day & they never even got in touch with you, you just knew they were in trouble, swooped in and fixed it! Definitely leaves a great lasting impression with the customer too! :)4.8KViews2likes0Comments