@edgiansante The NPS/CSAT survey is linked to twitter, so I'm guessing if you are trying to monitor this via a community that might be what the problem is? I know with our suite, a customer receives a survey via Twitter when the interaction is closed & that result is fed back in, if that makes sense? ... View more

Extremely valuable, thanks a lot! 😄 ... View more

Love this blog and the linked article. As a Social Media advisor, there is no better feeling than when you swoop in to save a customers day & they never even got in touch with you, you just knew they were in trouble, swooped in and fixed it! Definitely leaves a great lasting impression with the customer too! 🙂 ... View more