Congrats, Stars! Lithium is fortunate to have such passionate customers on our side.  ... View more

Lithosphere is back! Love the fresh new design. Great job @AndyK and team! ... View more

Hi @joshcortez30 - Lithium's  Response   Analytics provides real-time metrics on agent performance, team performance, and conversation trends across both public & private social channels. Below, you will find a list of our OOTB Response metrics along with details around creating an agent & team performance dashboard.    Measuring Agent Performance - https://community.lithium.com/t5/SMM-Analytics/Measuring-agent-performance/ta-p/151400 Team Performance Analytics - https://community.lithium.com/t5/SMM-Analytics/Team-performance-analytics/ta-p/178207#teamperformancereports    Example: Team Performance Dashboard Conversations Tags Conversation Status Breakdown Incoming Conversations Closed Conversations Open Conversations Queue Backlog Posts Per Conversation Responses Per Conversation Conversation Sentiment Conversion Incoming Posts Incoming Posts Incoming Images Responses Responses Response Times Average TAR Median TAR Responses Meeting TAR SLA Conversations Awaiting Response Agents Online Agents Live Only Assigned in Offline Agent Queues Live Only Agent Performance Surveys Survey Results Lithium Messaging Transfers to  Secure Messaging   Lithium Messaging Conversations Feel free to reach out to me directly if you have any further questions! Debbie   ... View more

Hi @GrantCostello - You can find all Lithium JX-specific GDPR compliance updates here -  https://community.lithium.com/t5/Lithium-JX-Discussions/UPDATE-GDPR-Compliance/td-p/447648   Thanks, Debbie ... View more

Enjoy your time off, @bengarves. Looking forward to the next installment!   ... View more