ContributionsMost RecentMost LikesSolutionsRe: What does a great experience with a brand mean to you? What does a great experience with a brand mean to me? A company needs to be easily accessible and if I contact you via twitter, deal with me via twitter. So channel of choice is key for me. Going the extra mile and solving everyting first time would also be great. And then I will shout about it to everyone!