Hey @jmuzzana - thanks for the response. I've raised with support too so if I hear anything different I will let you know. Sarah :) ... View more

Hey - just came across this thread, it's really useful although looks like what I want to do isn't actually possible!  I too granted the same permission so that our social team can create new TKB articles and they go to drafts so I can sign off before publishing. Often this team highlight errors with existing TKB articles and I need them to be able to edit and save these to drafts/request review so that they can also be reviewed before I publish them. Are we saying this isn't possible under the current TKB permissions? I've tested the request review option and subscribed to all TKBs in the hope I would get a notification that someone has saved a revision but this doesn't work either.  Any help would be appreciated!    ... View more

What does a great experience with a brand mean to me? A company needs to be easily accessible and if I contact you via twitter, deal with me via twitter. So channel of choice is key for me. Going the extra mile and solving everyting first time would also be great. And then I will shout about it to everyone! ... View more