Hello all, We are adding a special area for our customers who have invested in our certification courses. There are almost 1000 who will be added when we go live, with this area, those who have active certifications, and we want to reengage with them. We will also want to invite new folks in at the start of their certification course and enable live instructors to add content and drive new members into this area. For many of those, it's their first time experiencing the community. In the past we've found that there are some challenges with maintaining activity in an area like this, as well as clarifying the difference between discussions that should go in the broader public forums vs this area. Folks will post general questions that should be in the public area of the community, they won't see much engagement, since this is a more select group, and they think the community isn't very active. We need to make clear this is a special area for class members and folks who have invested in training. We want to make them feel special, to feel a warm sense of community here. My question is, have you had similar goals? What community tools did you use? Did you use a category? A group? A Group 2.0 (new version of groups?) What made your area successful and what challenges did you face? Thanks for sharing your thoughts, we'll keep updating on what we do here and how it goes!
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