Hello everyone! Just letting everyone that we will be upgrading Cloud Production instances with the 2020.4 release on June 6th (with Previews getting upgraded on May 26). This release is zero downtime, so your instance will remain available during the upgrade. 2020.4 has some important bug fixes in it, and you can see a full list of those issues here. Feel free to reach out with any questions that you might have! Patrick ... View more

Hello everyone, Today, we successfully upgraded all Cloud Demo and Preview instances to our 2019.4 version. Because this upgrade requires downtime, we are scheduling it within a window during non business hours. Your upgrade window depends on what data center your instance is hosted in, and is as follows: For instances hosted in our Amsterdam data center: May 7th, 2pm-8pm PDT For instances hosted in our Phoenix data center: May 7th, 7pm-12am PDT Due to the way our upgrades get batched together, we can't guarantee a specific time that your upgrade will happen (and thus, your instance is down) other than that it will fall in these windows. Let us know if you have any questions about this! Patrick   ... View more

Hello! Just letting everyone know about our next Cloud release which is due to hit Production on April 30th (with Previews getting the same upgrade on April 23rd). This quarterly Cloud release has a lot of good stuff in it, including bug fixes, an upgrade to the Java Development Kit, upgrades to other key libraries, and removal of the legacy content view and the outdated RTE. Because of these changes, the 2019.4 release requires downtime. You will be receiving an email in the coming days that will also call out the downtime required for this release. Feel free to reach out with any questions that you might have! Patrick ... View more