Hi Everyone,  We had a few intermittent issues with Bulk Member Download in Community Analytics . Its been set right. Please let us know if anyone experiences more issues with it.  ... View more

Hi. @morgan_albright  If its value analytics survey data in Community Analytics, it can  be extracted  out in a couple of ways Customers can export the reports out of Export CSV functionality. Or they can schedule reports to be emailed at a regular interval. One would find these options in the “Value Analytics” Tab in Community Analytics. (just like reports for all other content) Bulk Data API also exposes the following survey data. Here are the types survey.prompt A user is prompted to answer if they would like to take a survey survey.prompt.response A user answers yes or no to a survey prompt; contains the response survey.submit A user's response to a survey More details on Bulk Data API here https://developer.khoros.com/khoroscommunitydevdocs/reference/bulk-data-api ... View more

@rose_cobb  There is a product limitation right now which does not expose the summary metric in the Reports.  However here are two approaches you could consider,  (1)Please check once if you could use monthly granularity, then the sum up of individual rows(months) will be closer to the summary metric.  The current CSV Exports only export data at monthly, weekly, daily, hourly granularity.The higher the granularity the lesser the error.  Having said that, this is still not the most accurate mechanism to derive this metric.    Its documented here  https://community.khoros.com/t5/Community-Analytics/Community-Analytics-metric-definitions/ta-p/109853    (2) Other than that, we also expose the raw data via Bulk Data API which can be used to get accurate counts of the same metrics.  Please let us know if either of these two approaches would work.  CC @SudheeshN   ... View more

@rose_cobb  Could you please provide details on which community is being checked and the time ranges under consideration, including the granularity of aggregation for the reports.  ... View more