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Louiz_Q
Friday
  • 28 Posts
  • 9 Kudos Given
  • 0 Solutions
  • 17 Kudos Received
Member profile

Re: Facebook Messenger: 24 Hour Response Policy Change

Louiz_Q
Occasional Contributor
‎03-05-2020 11:25 AM
‎03-05-2020 11:25 AM
Thanks, @SheetalK. We have a low number of conversations that we might need to circle back later (i.e. bugs that take more than a few days to fix). But with this change we're changing our process since we won't be able to reply and will also affect if we wait so long to send a survey.  ... View more

Re: Facebook Messenger: 24 Hour Response Policy Change

Louiz_Q
Occasional Contributor
‎03-05-2020 10:17 AM
‎03-05-2020 10:17 AM
For FB Messenger conversations that are over 7 days AND our agents closed as resolved. (Resolved will trigger a csat survey to be shipped in our instance).   Will the customer see that survey or will the survey also fail? ... View more

[SMM] Multiple Language CSAT Copy Approach

Louiz_Q
Occasional Contributor
‎02-05-2019 05:31 PM
‎02-05-2019 05:31 PM
Hey Li Community,    What is your folks approach when you have a multi-language and multi-regional brand (with one handle) and Lithium / Twitter only allows to send one copy with Twitter's CSAT survey? Twitter's CSAT survey will be localized to the person's language settings (based on the customer's phone/Twitter settings) but not the copy that Lithium ships along with the survey.    We have decided to go down the road with a copy that's multi-language/regional friendly — emoji(s).    What's your approach?   ... View more

Re: Lithium Support Hours & Observed Holidays

Louiz_Q
Occasional Contributor
‎10-25-2018 01:03 AM
‎10-25-2018 01:03 AM
Local time? But we're on the Internet time 😉    ... View more

Re: Important: New Setup Instructions for Publishing & Responding on Instagram

Louiz_Q
Occasional Contributor
‎07-18-2018 05:35 PM
‎07-18-2018 05:35 PM
Hey everyone, We recently had to re-authenticate our Facebook and Instagram personal tokens within Lithium.  For both accounts (FB and IG) we used the instructions from here: How can I force an Instagram integration to reconnect.   Re-authenticating our tokens was done on top of the new setup instructions for publishing & responding on Instagram.   Li-Support also told us we'd need to re-authenticate our personal tokens every 6-9 months. [It would be nice if Li-Support would send us a reminder;)]   Hope this helps someone else out, Louis ... View more
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