About Louiz_Q

Louiz_Q

Good Question/s @danofsteel. Talked to our CSM and seems like it would just be a strict moderation of comments to our published content, however would love to see if anyone else could clarify. Would love to see more from Khoros to show us what is available. Would love a one sheeter of what to expect and thru what avenue of Care (ie Agent View vs Manage View).

Louiz_Q · ‎03-05-2020

Thanks, @SheetalK. We have a low number of conversations that we might need to circle back later (i.e. bugs that take more than a few days to fix). But with this change we're changing our process since we won't be able to reply and will also affect if we wait so long to send a survey.

Louiz_Q · ‎03-05-2020

For FB Messenger conversations that are over 7 days AND our agents closed as resolved. (Resolved will trigger a csat survey to be shipped in our instance). Will the customer see that survey or will the survey also fail?

Louiz_Q · ‎02-05-2019

Hey Li Community, What is your folks approach when you have a multi-language and multi-regional brand (with one handle) and Lithium / Twitter only allows to send one copy with Twitter's CSAT survey? Twitter's CSAT survey will be localized to the person's language settings (based on the customer's phone/Twitter settings) but not the copy that Lithium ships along with the survey. We have decided to go down the road with a copy that's multi-language/regional friendly — emoji(s). What's your approach?

Louiz_Q · ‎10-25-2018

Local time? But we're on the Internet time 😉

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