About NicolaC

NicolaC

Has anyone else found that the @mention dropdown menu doesn't always show up and when you hit post, the link isn't recognised? Any way to fix this so that any word with @ infront of it automatically becomes a mention?

NicolaC

Just wondering how other communities make use of the user report? We're currently using it to keep a running record of our users as they sign up but I imagined it has more potential in terms of tracking user journeys and engagement?

NicolaC

@Hardusare you using metrics from Community admin or Community analytics? We found that they return different results. Apparently Community analytics metrics are meant to be more accurate, however they exclude first replies after 7 days to avoid outliers.

NicolaC · ‎12-15-2019

Hi @Claudius I tried using Internet Explorer and have the same issue so it might just be my computer. Thanks for looking into it.

NicolaC · ‎12-12-2019

We have decided to add comments to these reports and accept them as solutions so they move into the answered tab. This way we'll have a history of our filter notifications and the actions taken. Thanks everyone 🙂

@Mentions aren't always being recognised

Best practice for user reporting

Re: Minutes to first solution raw data calculation

Re: Reply button not working

Re: Best practice for moderation board?