Hi @CarolineS - Sorry, I misinterpreted your above message. I also checked with support. When you are trying to use a "demo URL" while selecting "Syndicate a comment box", it will not work.
"Syndicate a comment box" flow is as follows:
When you dont have any topic on your community but you have topic on your dot com site that you want to bring in to your community, you syndicate a. standalone. comment box. This standalone comment box when loaded on a page (of your dot com site), will automatically create a topic on your community. This topic will be same as your dot com site topic. Now, the discussions can get started from either your dot com site or community and these discussions would be mirrored across these two platforms.
Now when you are using a demo URL for this use case, there is no topic that can be created and hence it will not load.
We have a customer using comments syndication with this use case. Please check out this page where comments are syndicated from the community to the blog site and vice versa. Here the topic was automatically created.
Also, there is a blog where I have captured primary use cases for syndication: https://community.khoros.com/t5/Khoros-Communities-Blog/Comments-List-Syndication-Create-Syndicated-Network-of/ba-p/621891
Please let me know if you face any issues or have any questions.
Thanks
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