Great idea Wendy and all, I've also been thinking about this, and yes while it should be used with some strict criteria (like #1 transparency that it is a bot and not human and #2 only to be used in certain basic use cases) I think it could be quite useful. I'm also interesting in the idea of using "AI" (although I hate calling it that, is not really intelligent or self-aware now is it?) to mine community threads for sentiment, also for insights on content creation, themes, etc. I know they were working on it when I was at Autodesk, great to see they launched Otto! ... View more

Claudius I would say is the Rockstar of 2012  Hats off to you and all the other contributors! ... View more

Grazie! ... View more

Holy cow did not realize I made it on the list this month, thanks Paul for the "kudo"  ... View more

I took part in the first sessions at LiNC 2012 and I can say the course book is a treasure trove full of great advice and best practices, culled from Joe's and the extended teams' experiences.  They also took the time to update it with more great info since then, so are not resting on their laurels.   I still refer to mine now and then, it is still useful even after passing the exam ;) ... View more