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Re: Exploring AI Use Cases in Khoros Communities
ThanksLarryI! One of the key capabilities of AI is to see trends from large amounts of data, which is very hard for us humans to do, would be great to explore and build this out, so that we get accurate actions we can take based upon these trends, a "predictive AI." Another is better and more powerful sentiment analysis and as you tease above, possible proactive action from an AI. So many possibilities...1.7KViews4likes0CommentsDerive average Time to first Reply/Post by a specific user for specific date range
Hi all, we are looking to pull some measures to identify Advocates who are very responsive to our user base. We'll do some other pulls to get a potential candidate list. What I would like to be able to do is: Specify username Specify date range For those threads where the user has participated (any messages/replies, NOT Topics), pull average time from original Author's post of Topic to specified user's first post in the thread. Looking to validate/measure responsiveness of specific users. Can REST API query do this and if so can anyone help with the query needed?137Views0likes1CommentREST call for list of Ranks and count for each
Is there any easy way to query and return our Rankings list, with a total member count for each Rank? And icing on the cake, can we also get ranking stats for a specific date, like the month of July, is the data for ranks stored such that you can backcheck rank numbers over time?216Views0likes2CommentsRe: Understanding community terminology
I would like to suggest you use the same exercise in the Engagement Center and in Reporting, to weed out using mulitple names for the same thing or inaccurate names. For example, in the Content Tab of Engagement Center, there is a section for "Answer Rate" but these are not answers in that they answered the Topic author's question, but rather "Replies" - it is maybe a small but very significant difference, even then in how we show these reports and outputs internally. In the Product Support world, an Answer is a very different thing. In the Responsiveness section you have "Response Rate" - is this different or the same thing? See this thread... http://lithosphere.lithium.com/t5/Customer-Connection-Private/Time-to-Answer-and-Response-Time-engagement-centre/m-p/27816#M15317.7KViews0likes0Comments