Great idea Wendy and all, I've also been thinking about this, and yes while it should be used with some strict criteria (like #1 transparency that it is a bot and not human and #2 only to be used in certain basic use cases) I think it could be quite useful. I'm also interesting in the idea of using "AI" (although I hate calling it that, is not really intelligent or self-aware now is it?) to mine community threads for sentiment, also for insights on content creation, themes, etc. I know they were working on it when I was at Autodesk, great to see they launched Otto!
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