Hi @brittanycarmona - When we first went live, I had produced 4 documents to assist our customers/users. Moving forward, as I learn and take my own admin notes, I develop customer-facing info in parallel.   My most recent -- which is still not complete -- is getting ready to deploy Group Hubs. As I was developing the internal training for the Owners, I realized I should develop something on customizing signatures. I have the process in an internal doc for our employees, so it's just a matter of cleaning it up for customer-facing. I also realized I had referenced our company logo image, which I had previously loaded, so a second topic on image loading and managing would also be helpful.   Now I have 2 new, general topics that will have double-use, as it will be part of the Group Hub Owner training.   During this process, I also found a bug in how we set up our ranking (despite very little change from OOB and working with Khoros pro-services). As that is resolved, I believe there is a 3rd topic, which is more details on how ranking works.   Finally, we still have the OOB Help, but it really needs some updating. There is some very good content in here, but some is out-of-date and other doesn't match.                         ... View more

  @CarolineS - Agreed. I'm struggling with this internally right now. Everyone wants the systems to do all the work, and it takes time. A few processes would go a long way to a better experience -- this being one of them.   ... View more

Hi @CarolineS - Thanks for sharing! For the Service Notice blog, is it all manual or do you have any system integrations that auto-create posts? ... View more

Hi @StanGromer - iTalent helped us / helps us setup and config. Despite my dislikes (below), I believe federated search is the way to go, so don't read too much into it. In many ways this is a losing battle, as everyone expects your search engine to work like Google, and it never will. Content (on us). We're light on content. It doesn't matter how good we are with the search engine if there's nothing to find. Design (on us). We're in the middle of a usability study right now. Some users don't recognize they can click the gray pills. They also don't recognize the option for preview. Separate code in the community forum and the rest of our site. [We have an open issue at the moment as the suggested terms are different between the 2.] We haven't invested the time to tune. I have issues with how much effort should be invested in this activity. More than I've been able to invest is required, but on the other hand...  see #1. I believe the top 2 tasks to overcome the Google expectation and really search in general are: Content. Well written and breadth. People search because they can't find what they're looking for. Not having the content they are looking for is a great way to get them to search (and search and search). A site that is easy to browse, so search isn't needed as often. And if you're not behind a login like me, spend significant effort in nailing SEO.   ... View more

Hi @GlennD - Unfortunately since I'm behind a login, I can't have you see for yourself, but we use federated search with Coveo. I'm not 100% pleased, but it works. Choose one of the gray pills to narrow down to an area and/or click a product at the left. Results vary by multiple factors: Users only see content for products they own. Some of our boards are wide open while others are product specific. Filter options (type and product) are based on the search results. We haven't looked into incorporating private boards and Group Hubs.   I hope this helps. Let me know if you want to discuss further. ... View more