Getting the Most Out of Atlas
Feeling stuck with getting around Atlas, or just wanting to get the most value out of the platform as you can? Either way, no worries - we’ve got you covered! As you’ll see, the community can be a great resource if you just keep a few pointers in mind. Navigating the community Using search effectively Understanding content types Creating your first post Engaging with community members Exploring your profile Updating your profile Following content Navigating the community The top nav bar is your primary way of getting around Atlas from the top of the community. You can also navigate to related spaces and content within any sub-area using the right side bar that appears in that area. All areas that contain content are under categories - for example, “Learn” is a category that appears in the top nav bar. Areas under these categories can be forums, blogs, or other content types - for example, “About Atlas” is a knowledge base. (You'll learn more about these content types a bit further down.) Using search effectively If you’re looking for specific content within the community, you can click the magnifying glass at any time to search within the area you’re currently exploring on the community, or navigate to the top level of the community to search all community content. As you type terms in the search bar, you have ways to control how you see content. For example, if you only want to see posts that contain an exact phase, use quotation marks around that phrase. You’ll also see Suggested Posts appear below the search bar, which you can click to visit them. If you instead hit Enter on your keyboard, you’ll see the full list of search results, which you can narrow down using the filters at the left side of the page. Understanding content types Khoros communities have different content types, most of which you’ll find in the Atlas community. Here are some common ones you'll see: Forums are where you can converse with your peers about the topic of the board Blogs are where you can read the latest industry news and insights from Khoros and others Idea exchanges are where you can share ideas with Khoros for things you'd like to see improved, like features and content on Atlas Knowledge bases are where you can turn robust conversations into polished knowledge assets Events are where you can join a collection of community-hosted activities like webinars Creating your first post Got a question for the community? Khoros customers and business partners can create posts by logging into their Atlas account at the top right of the Atlas homepage and navigating to a discussion board. Once you’re there, click the “Create New Post” button and the message editor will appear. Add a subject and body text, plus any relevant images, videos, or attachments if necessary. Don’t forget to add any relevant tags to help other users find your question later. Once you’re done, just click “Post” - it’s that simple! You'll automatically be notified of any new comments that users reply with, based on your notification preferences. Engaging with community members Besides posting, you can also learn from and engage with other users’ posts, including liking the post, marking one of the replies as an accepted solution, and mentioning users. If you see a post or reply you found valuable, show your thanks by clicking the thumbs up button at the bottom right of the comment to “Like” the post If someone shared a reply that best answered the question, you can mark it as as an Accepted Solution by clicking the “Mark as Solution” button on the bottom left of any post If you see a question in the community a specific member could chime in on, you can mention that person in your reply or post by typing the @ symbol followed by their username, which notifies the user via email that they were mentioned and includes a link to the post Exploring your profile Your profile is where you can view your achievements and contributions to the community. To explore it, head to the community homepage at community.khoros.com and sign in, then click your avatar at the top right and choose “Profile” from the dropdown. In the profile header, you can see the date you joined and badges earned. You can view all badges earned by clicking “View All Badges” at the right side in your profile header. Below the header, you can see your recent community activity, including topics you’ve participated in, including your posts that are most recent, most liked by others, or that earned an Accepted Solution. Updating your profile To update your profile, sign into Atlas at community.khoros.com and click your avatar at the top right, then “My Settings.” From here, you can edit your community avatar by clicking the pencil icon on your photo under the Personal tab, then selecting one of the default avatars. If you prefer, you can upload your own photo by clicking the pencil icon on the photo and choosing “Upload Image.” You can also update your bio here under the Personal tab, and set your personal pronouns. If you have a personal website you’d like to add for others to see in your bio, you can enter that here too. Finally, to change what notifications you see and when, choose the Follows & Notifications tab. From here, you can choose to unfollow conversations you’re no longer interested in, and choose the type and frequency of notifications you receive via email. Following content The community is filled with lots of interesting and valuable information. To ensure you stay up-to-date with your favorite content, we’ll show you how to follow and unfollow content. To follow topics, click the bell icon at the upper right of any post. This will allow you to see new comments from users on the content, including to any replies you’ve added to the discussion. The same also applies to categories and any of the content types on the community. Finally, to follow posts with a specific tag, simply click on the tag in any area of the community to see all content tagged with that term. Clicking the bell icon at the top right will keep you notified of any posts where a user has used that particular tag. For starters, we recommend following the Khoros Insights blog and our upcoming events. You should also consider following discussions for any Khoros solution you currently use, such as Communities Classic, Communities Aurora, Marketing, or Care. By subscribing to boards and tags, you’ll receive emails whenever new content is posted based on your notification frequency preferences.Atlas Suggestions Guidelines
We want this to be the best community it can possibly be. So let us know what you think, or how we can help improve your experience on Atlas, by sharing your ideas on theAtlas Suggestions idea board. We also encourage you to share any issues or potential bugs you spot on Atlas in in our idea exchange. We actively monitor this area for new suggestions and feedback. Before you get started, make sure you review the following information. Submitting Ideas Search for an existing Idea in the Idea Board When creating a post, enter the title and click the "i" symbol at the right, then "View similar posts." If you see an idea similar to your own, simply visit the post, give it a Like to indicate your support for the idea, and add any additional conversation or comments to the topic. (If you submit an idea that already exists, we will simply merge the ideas to ensure that conversations are richer.) Draft your new idea and submit it The more we know about your idea – who it’s for, the motivation behind it, and what the concept is - the more accurate we’ll be when it comes time to prioritize and size it. Be sure to include the following if possible: The Role: What type of user is the feature for? The Outcome: What is the problem that you are trying to solve or the outcome the user is hoping to accomplish? The Benefit: What is the overall value and importance of the feature? The Context: Any additional information like screenshots or examples from other products is always helpful Subscribe to idea boards and engage with other ideas You can subscribe to an Idea Exchange or even specific labels to be notified of new activity. Simply select the grey bell icon at the top right of the page under the navigation bar, and you’ll be notified of updates. Hint: Check your notification settings to ensure that you are notified when activity happens on ideas you care about. Status Definitions Below you will find a summary of what each status means. New Suggestion Brand new suggestions submitted by you and ready to be voted on. Suggestions can include recommendations for new features, areas, issues you noticed in the community, and more. Investigating Our team has seen the idea and is currently investigating the idea. An idea might remain in this status for several weeks depending on its complexity. Needs Info We need more information from the author around this idea, what/how/who will this benefit, or if you have an example for how this idea should or has been implemented. On the Roadmap Ideas will move from Investigating to On The Roadmap when they are actively being developed by our Community team. Declined While all ideas are appreciated and provide value, we are not able to deliver on all of them. Delivered The idea has been fully implemented on the community. Resolved If the suggestion was an issue or bug on Atlas, we will use this status to mark it as resolved.Atlas Community Guidelines
The mission of this online community is to provide a peer-to-peer and direct support channel for people cultivating enterprise communities on the Khoros platform. It is a central for education and thought leadership on best practices, where we also ideate with customers directly on how to improve and extend the product platform.Guide to Atlas Ranks
Welcome to Atlas, your home for learning how to build the best customer experience possible. As a member of our community, you’ll be able to join discussions, ask questions, search for answers, and learn from resources - all of which will help you maximize your knowledge of the Khoros platform While you use the site, you may receive notifications about your Atlas rank increasing. This page describes what ranks are, how they tie into your community contributions, and where to view your rank progress. What are ranks? How do I increase my rank? How can I view my rank and badge progress? Frequently Asked Questions Bonus: How do I implement ranks in my own community? What are Atlas ranks? Your Atlas rank helps you understand how helpful your community contributions are relative to others Each rank on Atlas appears next to a user’s name and signifies their contributions to the community You can view these on a user’s profile page (including your own), as well as next to their name in any of their community contributions - like posts, replies, blogs, and so on Passive Ranks These ranks are available to members who participate passively via giving kudos or adding tags to content Member New members who have not yet made any contributions Visitor Users who have engaged at least once with posts via kudos or adding tags Watcher Users who have engaged a few times with posts via kudos or adding tags Observer Users who have engaged several times with posts via kudos or adding tags Learner Users who have engaged many times with posts via kudos or adding tags Surveyor Users who have engaged a whole lot with posts via kudos or adding tags Active Ranks These ranks are reserved for users who have posted helpful contributions, organized from least to greatest Beginner Tier Users who have created a post or reply at least once on Atlas Ranks: Contributor Strategist Tier Fairly knowledgeable and helpful, they have made many community contributions Ranks: Helper > Adept > Guide > Ace > Mentor > Expert (highest) Consultant Tier Known names on Atlas, they have a long history of helping out different users Ranks: Advisor > Maven > Leader > Genius (highest) Luminary Tier The most well-known and long-standing members, with numerous invaluable community contributions - other members aspire to be more like them Ranks: Director > Champion > Executive > Boss (highest) How do I increase my rank? Simply put, your rank increases as you help others. This can be achieved in two ways: 1) You contribute helpful content to the platform - for example: If you have a question for the community, you create a post asking for help or ideas Alternatively, if another user asks a question and you reply with an insightful answer If you respond to a user troubleshooting a problem, and your answer is marked as a Solution 2) You recognize the contributions others have made - for example: When you ask for help troubleshooting, you mark other posts as Solutions When you give other helpful posts Kudos, or when others give your post Kudos Along with Titans, higher rank Atlas users may also earn the ability to create rich content on Atlas, for example: After solving a tough issue in your work, you write a blog showcasing how you solved it You create a rich community resource in the form of a knowledge base article How can I view my rank and badge progress? To view how you’re progressing on your ranks and badges, visit your Atlas profile page To get there, click on your profile image, which is visible at the top right of the navigation bar on any page of the community Beneath your user name, you’ll see your current rank, as well as any contributions you’ve made You can also view the most recent badges you’ve earned on the right side of your profile Clicking “View all” will show you all of your earned badges Frequently Asked Questions How can I increase my rank more quickly? Many different activities increase your rank However, activities that are more difficult to achieve, like earning an Accepted Solution from another user, or creating rich media (at higher ranks) like blogs or knowledge bases, award greater progress than activities which are easier, like giving a post a Kudo Does my rank go down if I don’t contribute regularly? No, all of your contributions over time will add to your rank. As long as you have a currently active account (i.e. the account has not been deactivated) and continue to make contributions, you will continue to accumulate progress toward your next rank. I’ve posted a lot lately, so why haven’t I ranked up? Ranking up is easy at first, but higher ranks require an increasing number of contributions Remember: just because you haven’t ranked up lately, doesn’t mean you won’t soon! Additionally, ranks involves a mix of contributing to the community, and acknowledging others If you’ve gone a long time without ranking up in spite of creating lots of content, you may want to spend more time letting others know you appreciate their content via giving helpful posts kudos, or by marking helpful replies as Solutions Similarly, if you’ve spent a lot of time letting others know you appreciate their content, you may want to contribute some of your own by asking good questions of others members in a forum post, or creating other types of helpful content like blog posts Bonus: How do I implement ranks in my own community? You may want to get started by learning about ranks We also recommend learning about badges, and the difference between these and ranks in the Community product Finally, we recommend reviewing our previous rank update blog to understand how we went about updating Atlas ranks, as it may give you ideas that could help as you build or rebuild your own For further guidance on badges and ranks, as well as community gamification systems, we recommend signing up for one of our Product Coaching sessions
