Most RecentMost ViewedMost Likes[Podcast] Being Present on Social Media: It’s Harder than You Think This podcast is your chance to help determine your strategic next steps with an experienced guide. [Podcast] Lurkers vs. Learners: Renaming Community Members Who Listen “People who aren't ready to participate in what you're selling aren't a bad thing. Find the right techniques to bring them along the journey in the way that works for them.” — Louise Branscomb [Podcast] Keeping It Simple: Building a Memorable Community Experience “You can always listen to your community and adjust then as long as you don't lock something in permanently forever.” — Stan Gromer [Podcast] Community as an Art: A Canvas for Human Connection “Community is an art, not a science, and success metrics is certainly never one single metric.” — Alexis Brown [Podcast] Stop Worrying About the Channel, Start Thinking About the Customer “Always think about customer first. Because if you don't, and you're just thinking about where to make my next buck, your company's not gonna last very long.” — Allison Fasching [Podcast] A People-First Approach to Building an Online Community "For me, it's really about bringing the people together and making sure that everyone feels that they're being listened to." - Adriana Afonso [Podcast] NetApp Community Channels: Measuring Growth & Implementing New Features Finding the best ways of interacting effectively within channels between customers and NetApp can be a challenging journey. [Podcast] The Four ROI Value Levers: Savings, Sales, Satisfaction, SEO What communities offer is a sense of solidarity and fellowship. Maybe it's solidarity for all the problems that we're experiencing together, but a sense of fellowship. - Jake Roadhouse [Podcast] Empowering Your Audience by Breaking Down Barriers “Host an engaging and impactful community that enables ongoing dialogue for deeper customer engagement.” — Mary Taylor [Podcast] Season One Recap: Customers at the Heart of Brand Strategy "I think this focus that our guests have, that is maybe seemingly obvious, but it's easy to miss, is that at the other side of the screen are just people." - Jon Wishart
