Atlas Community Guidelines
Welcome to the Khoros Community, Atlas! The mission of this online community is to provide a peer-to-peer and direct support channel for people cultivating enterprise communities on the Khoros platform. It is a central for education and thought leadership on best practices, where we also ideate with customers directly on how to improve and extend the product platform. Please remember that you may not share your registered account with any other individual, entity, or organization. Enterprise communities are created by business organizations for their customers, partners or other enthusiasts. While our community is aimed at Khoros customers and users, we welcome everyone with an interest in enterprise communities, as long as you observe these community rules: 1. Be respectful. Respect people's time and attention by asking well-thought-out questions and sharing what you've learned so far in your experimentation or prior research. Respect people as individuals by keeping your tone positive and your comments constructive. 2. Be relevant. Make sure your contributions are relevant to the mission of the community, to the specific discussion style and topic where you post. Please do not post duplicate messages in different areas of the community to avoid fragmenting discussion. If you have a new question, start a new thread rather than interrupting a conversation. Solicitations are rarely relevant. If you have something you want members to join, participate in, or buy, ask us first. 3. Keep your word. Don't post anything that would violate any contractual agreements (copyright, trade secret, or otherwise) or nondisclosure agreements to which you are a party. 4. Protect privacy - yours and others'. Don't share anything about yourself or your organization that you would not want to see on a road-side billboard. Share your business email address if you wish, but don't post personal information-your own or anyone else's (including contact information or any), or content that you receive in one-to-one communications, without the author's consent. 5. Remember, this is user-generated content. You'll find plenty of good advice here, but remember that your situation, configuration, or implementation may vary from that of the individual sharing a solution. Some advice you find here may even be wrong. Apply the same good judgment here that you would apply to information anywhere on the Internet. By using these forums you agree to follow these rules as well as the full Terms of Service for the Khoros Community. We thank you, and your fellow community members thank you. The Khoros Logo and Khoros Employees You will notice that some community members have a Khoros logo next to their names, this means they are Khoros employees. Like you, they are members of the community around Khoros products, and we encourage them to share their knowledge and opinions here. Feedback & Ideas We want this to be the best community it can possibly be - so let us know what you think, or how we can help improve your experience on the Khoros Community by visiting our suggestions forum. We know you have tons of ideas for improving the Khoros platform, products, and services; If you are a customer or partner, be sure to contact your CSM or Account Executive to submit new feature enhancements requests. If you have questions for Khoros that cannot be discussed in the community, please do the following: contact your CSM or Account Executive (if you are a Khoros customer) contact a Sales Representative by requesting a demo (if you're not) email us at [email protected] We will be happy to help! Flag inappropriate content for review If you recognize any violation of these guidelines, please notify us within the community by choosing "Report Inappropriate Content" from the message's Options menu and let us know why you feel the content is inappropriate. If you have any questions about our guidelines, terms, or policies, let us know.15KViewsSign in to react to this post1CommentBeginner’s Guide to Atlas
Welcome to Atlas! This is the place to learn and connect with digital pioneers and social business experts from around the industry - plus you'll find a wealth of resources and knowledge to get the most out of Khoros products and Atlas, the Khoros Community. Quick Start Guide Get registered Find answers Ask others for help or advice Mark posts as solutions (and give kudos) FAQs Access What areas of Atlas do all registered users have access to? What areas of Atlas do customers and partners have access to? How do I request elevated access to different areas of Atlas? Support How can I get help with technical aspects of a Khoros product? I’m having issues logging into Atlas - who should I ask for help? Training Where can I find training materials for Khoros products? How can I get one-on-one coaching for products? Contributing How can I help the community? What is the Titans program? Questions? Where should I post if I have questions? I’m stuck and I could use an assist. Helpful Resources Release Notes & Announcements Khoros Care Khoros Communities - Aurora Khoros Communities - Classic Khoros Marketing Tips & Ideas Khoros Insights Quick Start Guide 1) Get registered On the Atlas homepage, you can register by clicking "Register" at the top right of the navigation bar, then creating a username and password and entering your email address (only used for community notifications). 2) Find answers Use the search bar on the Atlas homepage to find answers to common Khoros product questions You can also find some helpful resources in the Khoros Insights blog under the Discover tab at the top of the page. 3) Ask others for help or advice (Customers and Partners only) Can’t find what you’re looking for? Visit any of the Discussions areas under the Help & Support tab in the top nav bar and click Create New Post to get some help. Be sure to briefly review the Community Guidelines before posting. 4) Mark posts as solutions (and give kudos) (Customers and Partners only) Don’t forget to use the thumbs-up button on helpful posts! If any solution was especially helpful, be sure to choose Accept As Solution at the bottom of the user’s reply. That’s it! If you can, be sure to pay it forward by subscribing to boards where your knowledge might help others, so you can get e-mails to help you chime in on questions from other community members. FAQs Access What areas of Atlas do all registered users have access to? Without customer/partner access, you can view product blogs and release notes for our products, as well as join webinars, and learn about our super user programs. What areas of Atlas do customers and partners have access to? Customers and partners get exclusive access to help and advice from the smartest pros in customer experience, including Khoros experts and other helpful customers. How do I request elevated access to different areas of Atlas? The fastest way to get elevated access is to email [email protected] to request additional access. Support How can I get help with technical aspects of a Khoros product? For help configuring technical aspects of the Khoros platform, or troubleshooting technical issues, please visit our Support Center. If perusing our product docs or asking in our forums doesn't yield an answer, please open a ticket in Support Portal I’m having issues logging into Atlas - who should I ask for help? If you are having issues with Atlas itself, including difficulty logging in or being unable to view restricted articles or discussions, please email [email protected] to request assistance. Training Where can I find training materials for Khoros products? Atlas has a plethora of helpful guides for customers to make the most of our products. To view video guides Check out the Khoros Academy in the top navigation bar (Customers only) Please request access from [email protected] To view written materials Check the Learn tab at the top to view product docs and see written learning resources. How can I get one-on-one coaching for products? Product coaching is a great way to get one-on-one time with one of our helpful products experts. You can email us with a request at [email protected]. Contributing How can I help the community? We’re so glad you want to share your knowledge to benefit others! The best way to contribute is by subscribing to boards where your expertise could help. Visit the relevant board, then click the bell icon at the top right of the page (to the left of the gear icon, not the blue one). You’ll be sent an occasional email letting you know when someone needs help. Jump in, share your knowledge, then bask in the kudos and Accepted Solutions! What is the Titans program? Titans are the best and brightest of our customer experience professionals. You'll notice them being the first to jump in and offer advice and insights for their peers. Questions Where should I post if I have questions? If you’ve already tried searching in the bar at the top and still can’t find an answer to your question, please create a post in one of the Discussions areas under the Help & Support tab. If you’re not sure where to post, try your best to find the most relevant area. Our team will make sure content ends up in the most appropriate location. I’m stuck and I could use an assist Reach out to us at [email protected]. We’re happy to help! 🙂ViewsSign in to react to this postCommentsReporting Inappropriate Content
We ask our users to be respectful and relevant when posting. Atlas relies on everyone in the community to report content that they find inappropriate. Reporting is anonymous, so other users can't tell who made the report. Any posts made on the community are able to be reported. If you have any questions regarding what is or isn’t inappropriate, please view our Khoros Community Terms of Service and Khoros Community Guidelines. How to flag inappropriate content. Click into a post you want to report Click the gear icon at the top right just under the navigation bar Select "Report" from the dropdown menu Give a brief description as to why you believe this post is inappropriate Click the "Report" button When something is reported, it’s not automatically taken down. Reported content is reviewed according to the community guidelines. If you have any questions, email us at [email protected].ViewsSign in to react to this postComments
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