About Aurora Mentions
Mentions enable members to call out other community members and community content within a post. Aurora supports two kinds of mentions: Member Mentions Content Mentions Note: Product Mentions will be available in a future release. With Member Mentions, community members can call out other members in their posts and invite them to join the conversation. You might mention a community member when you know they can answer a question or provide valuable insight into a thread. Or, you might just want to make sure they see it when you want to say thank you or give public praise. Content Mentions enable community members to call out specific posts within the body of a post. Additionally, you can use Content Mentions to mention other places in the community, such as a specific category or board. It’s a way to quickly embed a link to other content in the community. Mentions are supported in all content types and in replies/comments. Member Mentions Let’s say you want to thank a community member for a great post she made. Using the content editor, enter an “at” symbol (@) followed by her username. As you type, a pop-up menu appears with matching names and content. Select the appropriate name from the list. After you’ve selected the name, the mentioned username is highlighted in blue and preceded by a person icon: The mention is treated as a single item, so if you enter additional text anywhere inside of it, that text is cleared out and the username remains intact once you post. If you need to change the mention, you must delete it entirely to add a new one. Here are a few more Member Mention features: You can press the Escape key to exit out of the mention menu. (Any text you’ve entered before pressing Escape remains in your post as plain text.) You see Member Mentions in search results and inRecent Content widgets. You can type an apostrophe+s ('s) as well as other characters immediately after a Mention without breaking the Mention. Content Mentions Let’s say you’re responding to a forum topic and you want to link to another post that includes some helpful information. Using the content editor, enter the @ symbol. Enter keywords in the subject or body of the message you want to link to. Note: Members appear at the top of the suggestion list. As you type, search results with messages matching that keyword organized by board type appear in the pop-up. You can enter multiple words in the mentions pop-up. When multiple words are entered, all words must be present in the subject and/or body. Special characters and spaces are supported in the mention. When you select an item in the list, Aurora adds the subject of the post with a hyperlink, preceded by the board type icon, in the body of your message. Press the Escape key to exit out of the mention suggestion list. (Any text you’ve entered before pressing Escape remains in your post as plain text.) Mention notifications When members are mentioned in posts, they are sent emails to let them know. The email uses the Member Mention notification email template. (If members are mentioned multiple times in a post, they are sent only one email.) Additionally, members mentioned in private forums (coming in a future release) that they cannot access will not receive notification emails. When a member’s content is mentioned in posts, the member is also sent an email to let them know. The email uses the New Content Mention notification email template. Mentions you receive are also shown in your community notifications (bell icon). Related topics: Manage Member Mentions permissions (admin) About Email NotificationsAurora: Manage Member Mentions permissions (admin)
As an admin, you can manage the permissions for Member Mentions. The permission is enabled by default to all community members. Note: At this time, Content Mentions permissions are enabled by default and cannot be disabled. To manage the ability for community members to use Member Mentions: Note: To manage this permission at a lower level, go to the [Place] Permissions page and edit the permission defaults for that level. To manage this permission for a particular role, go to the [Place] Permissions page at the desired level of the community and edit the permissions of the individual roles. Go to the Roles and Permissions page for the community. Beside Community Permissions Defaults, click Edit. In the left column, click Mentions. In the Mentions section, beside Mention Members, select Deny or Grant as required. Unless you have specified different permissions for certain roles or levels below the community level (a category, group, or board), this selection affects all members of the community. Related topics: About Roles and Permissions Create a role Add members to roles Permission descriptions
