General Outages & Notifications via status.khoros.com
We've updated the status page to provide more specific and targeted information regarding the topics that you care about. This allows us to also be more proactive in order to provide the necessary details to you, our customers, about what is occurring on our servers, APIs, or functionality within the product lines. It is our goal to continue to improve this communication and we are happy to continue to receive feedback. What's the URL? http://status.khoros.com/ What does this provide? You'll receive an email or SMS about new investigations, monitoring, or resolutions as they occur based on your preferences and selections. It is the best way to be proactively notified about any problems across the Khoros product lines. Who should sign up? Anyone that's interested in keeping up to date about our infrastructure should be signed up. This includes administrators, community moderators, Care supervisors, or even agents who are expected to respond to customers! It is always great to know what is going on with the tools being used and this is the place to get that information. Won't I get spammed? We update this page only for relevant information and you can select the subcategories to be notified about. By default, everything is checked but there may not be any need for you to be notified on Communities API if you're only using Care in your business (even if we think you should use both!).13KViewsSign in to react to this post0CommentsSupport Notifications
Khoros Support tracks a notification list to always keep you and your team up to date on news about our product as well as specifics for your particular environment. These notification lists are used for: Khoros Communities and/or Care upgrade notifications Maintenance that falls outside of the standard maintenance windows Miscellaneous product updates For notifications of any system-wide availability updates, potential issues with critical third party services (such as Facebook) that we learn about, or any other mass outage of our platform, please subscribe directly to status.khoros.com via email or SMS. If you purchased the Gold or Platinum support package and have access to the Case Portal. Please contact Support any time to update either notification list and ensure members of your team/organization are notified of important updates!ViewsSign in to react to this postCommentHTTPS encryption migration guide + FAQ
In 2018 Khoros is moving all customer sites to SSL encryption (HTTPS) to safeguard customer data. HTTPS encrypts all data passed between the end user and your community. Khoros is ready to work with you to enable, test, and deploy a SSL certificate, to bring your community to full HTTPS delivery. We will also be sending out email notifications to our customers over the next month and a half as a reminder on this. These changes will result in: all pages/resources will be served over HTTPS in production all pages/resources will be served over HTTPS in stage requests for pages/resources/apis over HTTP will be redirected to their HTTPS equivalents Note that the steps below follow Khoros Standard SSL deployment. Access to Standard SSL deployment is included with existing customer licenses (is free). To get started, we ask that you follow the following steps. Open a support ticket: Please open a support ticket via the case portal so that the support team can begin the process. If you have a technical resource on your side who can assist, please be sure to include them on the CC list when creating the case. Certificate Procurement or Updates: If your community is not utilizing any form of SSL, Khoros Support will add your domain to the Khoros SAN SSL Certificate and prepare your community for HTTPS migration. If you already have SSL enabled but in partial mode, you’ll be transitioned over to full-site SSL. Studio Review (Plugin Layer): Khoros Support will review your plugin and attempt to convert any hard-coded community HTTP paths to either use a relative path or HTTPS. More complicated asset updates will be flagged and communicated to your technical contact or may need a services engagement. Community Admin Updates: While Support will handle the plugin transition, you will need to handle any hard-coded paths contained within the Community admin panel. This includes the announcement sections and custom content modules. If you had customization work done through Khoros Professional Services, you may have a Settings List Editor section in your admin that will also need to be updated if it contains any fields created for URL’s. Review on Staging: Once the plugin updates are completed and the certificate procured/updated, you will need to test and review your staging instance. If there’s any problems, please inform support. If there are no problems, we’ll then move on to scheduling the changes for production: Schedule your Production Deployment: Support will coordinate with you a production HTTPS deployment during a normal maintenance period. FAQ - Frequently Asked Questions Why is Khoros switching to HTTPS now? Major browser and search vendors are making changes to flag pages that are delivered over HTTP as 'not secure' after July 2018. Obviously, this kind of message is not one you want associated with your brand. HTTPS is also a factor in…ViewsSign in to react to this postComments2025 Khoros Holiday Production Freeze Schedule
To ensure we provide the best service possible and to minimize the risk of service disruptions during periods of high customer activity, Khoros implements annual freezes across all Khoros-managed production environments. These windows align with internal company holidays to ensure consistent coverage and reduce risk. These company-wide freezes apply to all Khoros products and internal applications. During these periods, no production-level changes—such as infrastructure updates, plugin deployments, new launches, software releases, or upgrades—will be approved or executed. 2025 Freeze Schedule Spring Holidays Friday 4/18/2025 12:01 am PT - Monday 4/21/2025 11:59 pm PT Juneteenth Wednesday 6/18/2025 12:01 am PT - Thursday 6/19/2025 11:59 pm PT Thanksgiving Monday 11/24/2025 12:01 am PT – Monday 12/1/2025 11:59 pm PT Winter Holidays Monday 12/15/2025 12:01 am PT – Friday 1/2/2026 11:59 pm PT Outages and Severity 1 Issues This does not impact our ability to manage outages or other severity 1 level issues. To receive severity 1 support at any time, email [email protected]. When contacting us, please include the nature of the service outage or security risk, a link to the impacted environment, and your contact information.ViewsSign in to react to this postCommentsKhoros Community Classic/Aurora Certificates
Overview Khoros manages SSL/TLS certificates for all hosted community sites. We have recently moved to a fully automated renewal process. This document explains how it works. Automated Renewals Khoros automatically renews SSL certificates before they expire. No action is required from your team for routine renewals, and you will not be contacted as part of the standard process. Certificate management in Khoros Communities was previously a manual process, carrying an inherent risk of delays and late renewals. As part of our ongoing commitment to improving the reliability and quality of the service, we have rebuilt this process from the ground up using modern, automated approaches. Certificates are now renewed consistently and on schedule, eliminating the operational risk that came with manual handling. This also positions us well for the future. The industry is moving to significantly shorter certificate validity periods — the CA/Browser Forum has a published schedule reducing certificate validity from 13 months today down to 47 days by 2029. Automation is the only viable way to manage certificates at that cadence, and we are already there. For more background on why the industry is moving this direction, see: Automated Certificate Management Is No Longer a Nice-to-Have — It's Essential How We Validate Your Domain Khoros issues certificates using HTTP domain validation. To prove we legitimately manage the subdomain hosting your community (e.g. community.example.com), we serve specific content from a URL on your community site. This is verified by the Certificate Authority, and the certificate is issued. This means: No DNS changes are required from your team No CSR handover or manual certificate issuance is needed Validation is scoped to the specific subdomain we host — we cannot access to your root domain Certificate Authority We currently support a range of ACME-compatible Certificate Authorities, including: Amazon Trust Services DigiCert Google Trust Services Let's Encrypt With Amazon Trust Services being used by default. If your domain has CAA records restricting which Certificate Authorities may issue certificates, Khoros respects these and will issue via a permitted CA. If your security policy requires a specific Certificate Authority, please contact your account manager. We can support any Certificate Authority that implements ACME (Automatic Certificate Management Environment) — the industry-standard protocol for automated certificate issuance. Extended Validation (EV) Certificates If your site uses an EV certificate, this is handled outside our standard process. Please contact our support team if you have an upcoming EV certificate renewal. SAML Certificates SAML certificates are used to secure Single Sign-On (SSO) authentication between your identity provider and your Khoros community. These are separate from the SSL/TLS certificates described above…ViewsSign in to react to this postComments
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