Google+ vs. Facebook vs. ... Part 1: The Strength of Bidirectional Connections
Since its launch in late June, Google+ has been a hot topic of conversation. So before I proceed with either the engagement or the gamification series, I think it is appropriate to take a short detour to discuss Google+. I think by now everyone has most likely had the chance to play with Google+ (or at least know what it is). If you still don’t know, don’t miss the boat. There are already 25+ million people signed up. I am not going to repeat Google’s pitch, so take a look at the demo from Google. What I’m going to talk about today, are some of the network properties and social principles behind some popular social platforms. Of course, I will compare and contrast them to the new kids on the block (i.e. Google+), and talk about their behavioral implications.Synchronous vs Asynchronous Conversation Priorities
In this blog, I am going to answer some questions we get from many of our customers. What is asynchronous vs. synchronous? How do I forecast staff for each type of channel? What does success look like for a best class customer service in each of these channels?Analyze, Optimize & Grow - Modernizing Digital Care: Pt 3.3
Now that your team is a well-oiled machine, it's time to grow your Care program. In this session, we will talk about things to consider when growing your Care programs, if you haven’t already please be sure to read and consider the steps in Analyze and Optimize.Analyze, Optimize & Grow - Modernizing Digital Care: Pt 3.2
If you did your homework from the Analysis blog, then you likely have a ton of answers, and probably even more questions! In this session we will talk about the Optimization of your Care programs, this is something that can benefit you no matter the maturity of your Care programs.
