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Here’s the Atlas content you do not want to miss!
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3 Things we learned at Khoros Engage 2021
Three of our favorite customer engagement moments, including how contact centers can master the digital service funnel, how to drive community engagement, and how understanding generational truths of your audience can guide your engagement strategy.
Khoros Marketing
Theme identification in Listening
New Themes tab added to Twitter searches to help you understand the meaning behind what people are talking about on Social networks.
Utilizing Paid Promotion in Khoros Marketing
Why bother wasting valuable time and money using native paid campaigns? Time to start seeing actual ROI on your promoted posts.
Character limit increased for LinkedIn Posts
All Linkedin posts managed through our platform can now have up to 3000 characters. The limit has been increased from the existing cap of 1300.
Khoros Care
Response Template Enhancements
The release includes several improvements to the Response template creation experience including, editing panel for both agents and admins, toggle to enable HTML templates, and ability for admins to control which teams can use specific global responses
Support for deleting LinkedIn comments
Enhanced moderation capabilities via Khoros with the ability for agents to Delete posts from LinkedIn conversations.
Integrate with LinkedIn personal profile pages
Create an integration that connects Khoros Care with a personal profile page.
Khoros Communities
New Onboarding Videos for Community Developers
Watch these videos to learn how to navigate the Studio Console, design Community components and assets, and develop a unique user experience through building with the Community API, Freemarker, and Plugin SDK.
Include time zone while scheduling knowledge base and blog articles for publication
With this release, you can now set the time zone to use when scheduling Blog and KB articles for publication. Admins and members with authoring roles (author, editor, publisher) can see when and where a draft will be published.
Send events invitations by email
With this release, we’ve introduced the Invite by email feature for Events. You can now send invitations for events to non-community and community members via email.
With this release, authors can preview the published URL (the final URL when published) on the workflow page of the draft. You can share this URL with others, who might need to link to this article when it’s published.
Webinars & Events
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Upcoming
Khoros + Adweek Webinar: Why Conversations, Not Clicks, Create Conversions
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Available On-demand
Advanced CX Insights Webinars
Watch now
Advanced Marketing Product Webinars
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Advanced Care Product Webinars
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Advanced Communities Product Webinars
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Top Engaged Contributors
Special thanks to the current Atlas Top Engaged Contributors: TeroRe, StanGromer, CarolineS , Parshant , Drew_C , kbuchana, phoneboy , Claudius , JasonHill , and mdfw!
Want a chance to be a part of this elite group?
Learn about what it takes to ascend to Titan status
