We've heard loud and clear in our recent NPS surveys that you're interested in more thought leadership. The Khoros Customer Engagement team has been hard at work developing content with a fresh outlook on modern solutions and paths to follow as you continue your journey.
We want to ensure Atlas offers our members comprehensive thought leadership and unique content with your future strategy in mind. This is why we launched our unique human-focused thought leadership content to cut through the clutter of vague social tips and misguided strategies. We’re here to bring you the who, what, when, where, and most importantly, the why with all things customer experience and Khoros.
Read the full blog to see what we're working on to keep you on the path to success
Here’s the Atlas content you do not want to miss! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access
An Interview For Change: Khoros Expert Opinion on Change Management Change management is complex and could make or break changes in process or strategy. That's why we spoke with our Khoros expert on change management to get the run down on making a refreshing and powerful change.
[Podcast] Stop Worrying About the Channel, Start Thinking About the Customer Allison has a really unique perspective on customer engagement. She was in charge of constructing and maintaining one of the largest telcos on the planet. We thought it would be really interesting to get her perspective on the most important lessons that she has learned.
Facebook Data Store Changes in Intelligence Phase II Phase II is now scheduled to kick off on June 15, 2022. During Phase II, customers will be transferred to their own pool. Results for Intelligence Facebook searches will be served only from pages they have tracked.
TikTok available for all Care users All Care instances can now be connected to TikTok without the need to contact our Support team to enable the integration. TikTok automatically appears as an available source at Care Settings > Source Integrations.
Manage View for Handle Time You can now choose whether to include data for Manage View only, Agent View only, or both.
Brand mention support for LinkedIn - LinkedIn user mentions your brand in a personal post or a comment thread, you’ll be able to respond to it from Care.
Encryption of Zoom apiKey With this release, Community Admins can now manually enter, update, and delete the Zoom API ID and secret key values in the Community Admin panel.
Salesforce Connector 4.3 (Early Access) If you want to be considered for the Early Access (EA) program, contact your CSM. If selected, CSM works with the Support and product teams to upgrade the Community Connector for the Salesforce version.
Webinars & Events Some event areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access
Upcoming
Upgrade your listening — get hi-fi CX analytics & block out the noise - Tuesday, July 26th Register today
Introduction to Agent Assist - Thursday, July 28 Register today
Available On-demand
Building a TikTok Strategy That’s Right for Your Brand Watch now
Beyond the Roadmap: TikTok & Talkwalker Deep Dive Watch now
Engaging Atlas Discussions Some discussion areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access
Huge props to @StanGromer for building an Academy on Khoros Communities - and then diving into how he made it happen! Be sure to take a look at the write-up, including all kinds of details that are sure to spark new ideas.
High five to @tyw for finding a clever solution to thwart spammers in his community and sharing a quick note on how others can do the same. Read his quick tip to explore how he solved for this challenge.
Hats off to @Akenefick for chiming in to help @tavasjn24 with pulling some data via LiQL. It only takes a moment to share your insights, and we really appreciate you taking the time to do so!
