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Here’s the Atlas content you do not want to miss!
Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access.
Khoros Academy | Early Access Launch: You asked, and we listened. Khoros Academy will offer eLearning courses and role-based learning paths that teach you how to use commonly used capabilities of our Khoros solutions.
Currently, this is an invite-only, early access period for new users beginning today through the end of April. If you are interested in joining the Khoros Academy Early Access Program, reach out to your Customer Success Manager.
Khoros Fresh Features Product Release & Roadmap Webinar: Join our upcoming Fresh Features webinar to learn about recent releases, new product enhancements, and future roadmap from the Khoros product team.
Khoros product leads will then take your questions in a dedicated Q&A session on the latest Khoros innovations across our Community, Care, and Marketing products that power our Brand Communities, Social Media Management, and Digital Service solutions.
Strategic Services Global Trend Round Up: 29th February 2024: Congrats everyone, we made it to March! Check out the latest trends and updates including mentions of robots and Artificial intelligence.
Marketing
Fresh Features Ep 3, January 2024 | Khoros Social Media Management: Check out these new social media software capabilities that make social publishing and engaging even easier.
AAA Customer Story: AAA is a trusted member organization for millions across North America. From roadside assistance to insurance, AAA gives its members peace of mind during life’s pivotal moments. A distributed business model helps AAA serve its customers wherever. The company deployed content-sharing best practices to support its goal of delivering a seamless customer experience across its federation.
Care
Fresh Features Ep 3, January 2024 Launch | Khoros Service: Our team is excited to share the latest features of our customer service software. See what new capabilities are available now.
Apple Business Manager rich links: When agents send URLs through Apple Business Manager conversations, those URLs are now sent as rich links so that customers can preview the content before opening links.
Communities
Fresh Features Ep 3, January 2024 Launch | Khoros Communities: Learn more about the two new engagement features, Ideas, and Rank, now available in the next generation of Khoros Communities.
Zoom Customer Story: When the pandemic caused people around the globe to retreat to their homes, Zoom quickly became a household name that represented human connection. COVID-19 spurred exponential growth in Zoom’s user base, and customers sought more online support than ever.
Zoom needed to quickly and efficiently scale customer service to keep this large user base satisfied. The tech company created the Zoom Community to serve as an online self-service support forum; a space where global customers could ask questions, find answers, and exchange knowledge.
You Found it! We Fixed it!: It was found that after a Group Hub was moved to another category, the API to return the number of Group Hubs in a category did not return the correct result. This issue is now fixed.
Previously, an exception was thrown when you tried to add custom cookies on communities version 23.10 and later. This issue is now fixed. Now you can successfully add custom cookies.
Community Aurora 24.2 Release Notes: This release comes with enhancements on Badges, Events, reporting inappropriate content, bypassing moderation, automatically and manually escalating forum discussions and replies to Salesforce, and moving content within the community. We've introduced metrics for Events and new metrics for Ideas. It also includes APIs to escalate cases to Salesforce, report abuse on User profile, and APIs for Badges and adding custom fields.
Webinars & Events
Some event areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access.
Upcoming
Community works: How Esri drives customer success and business value Thursday, Mar-07-2024 | 5pm GMT | 12 pm EST | 11am CT | 9am PST
Khoros Fresh Features Product Release & Roadmap Webinar Tuesday, March 26
Fresh Features Presentation | 10 am CT / 4 pm BT
Fresh Features Live Q&A | 10:30 am CT / 4:30 pm BT
Engaging Atlas Discussions
Some discussion areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access.
How do you create a custom form landing page for your community? Kudos to nbalogh and CarolineS for digging into how this can be done, and for helping out maggiebrennan!
You might think twice about changing node names in your community, knowing it might impact SEO. Thanks to AbhishekIlindra and Claudius for addressing the concern and helping out obrienpaule at the same time!
Special Shoutout: Are you a developer interested in learning more about the Aurora SDK? Chime in here with a comment to show your interest in our upcoming developer conference. We'll be sharing more details in the near future.
Top Engaged Contributors
Special thanks to the current Atlas Top Engaged Contributors: CarolineS, tyw, StanGromer, Claudius, Akenefick, CyJervis, AbhishekIlindra, isxtn, Toby, and Lief!
