Release Notes

9 MIN READ

Community Aurora 24.2 Release Notes

AshaC

Khoros Staff

9 months ago

Member Experience
Badges
Enhancement for reporting inappropriate content
Administrator Experience
Badges
Enhancement on events
Enhancements on moderation
Addition/ deletion of tags while moving content
Enhancement on Analytics
Khoros Connector for Salesforce
Community Email settings
Add a custom font to your theme
Places widget: small card layout
Featured Idea Statuses widget: click status names
Developer Experience
Update to Salesforce integration
Report Abuse User Profile
Custom Fields
Badges

Member Experience

Badges

Community members can now earn badges based on their participation and actions in the community. These badges are featured on the top of the Member Profile:

Click View All Badges to see a complete list of badges for that member. Badges are included in badge sets so that you can view your own or other members’ progress in the set.

To learn more about badges, see About Badges and Badge sets and View badges from the member profile.

Badge Notifications

Starting with this release, you will receive in-app notifications regarding badges you earn. When you click the notification, you are redirected to your member profile where you can see featured badges. From here, click View All Badges to see a complete list of your earned and yet-to-be-earned badges.

You will also receive updates about earned badges in your digest emails.

Note: Other email notifications for badges may be available in a future release.

See About Notifications for more information about in-app notifications and About Email Notifications for a list of email notifications.

Enhancement for reporting inappropriate content

With this release, we’re improving the member experience around reporting inappropriate content to ensure compliance with the Digital Services Act (DSA).

It is essential to maintain the cleanliness of the online communities and ensure a curated experience free from inappropriate content such as objectionable images, abusive language, spam, harassment, and more.

We have enhanced the Report Content reporting feature to align with DSA standards, empowering community members to report undesirable content. Now, they can report community posts (including comments and replies), Private Messages, and Member Profiles. Anonymous reporting is available for both posts (including comments and replies) and member profiles, ensuring a safer and more compliant online community experience.

Note: To enable this feature, contact Support.

With this enhancement, users can choose the reason for reporting the content.

Moderators can view this report in the Manage Content dashboard on the Abuse tab. From the Abuse tab, moderators can either approve or reject the report or mark the content as spam.

Similarly, users can report:

Private Messages

Member Profiles

When users report a post/member anonymously (without signing in), they'll be prompted to enter their Name and Email address. This feature comes with a reCAPTCHA protection.

Note: To enable reCAPTCHA protection, contact Support.

If it's a registered email ID, members are asked to sign in before reporting; if not, they can proceed with reporting the content anonymously.

Learn more about reporting inappropriate content

Administrator Experience

Badges

Administrators can now create badge sets and badges for their Aurora communities to encourage members to use different community features and spend more time engaging with the community.

Note: The ability to migrate badges from Community Classic to Aurora will be available in a future release.

A badge is a type of visual reward that community members can earn for completing specific community actions or for achieving important community milestones. Badges are a great way to encourage members to use different community features and spend more time engaging with the community. Badge sets are groups of related badges that are often used to reflect progress in a particular achievement. For example, a badge set titled “Likes” could have badges in it that reflect a member receiving 10 likes, 20 likes, 50 likes, 100 likes, and so on. Badges in a set could also be related in a different way that does not require a progression, such as in a badge set called “Helping Hand,” in which there is a badge for creating a post, a badge for replying to a post, a badge for receiving a like, and a badge for having an accepted solution.

To create badges and badge sets:

Go to Settings > Users > Badges.
Click Add Set.
On the Add Set window, enter a Name for the set.
Click Add.
Add badges to the set as desired by clicking Add Badge and filling out required fields.

For more information about Badges, check out the following articles:

Enhancement on events

With this release, we have introduced the following features for the Events content type:

Event reminder

The Events reminder feature automatically sends an email reminder before the start of an event to all attendees' registered email addresses. This reminder is sent exclusively to those members who have responded that they will attend the event.

To set this notification, go to Settings > Features > Event and edit the Send event reminder (minutes) option. By default, this is set to send reminder emails to all attendees 30 minutes before the event starts. This notification is sent to the attendee’s registered email address.

Internet Calendar Scheduling (ICS) file support:

Click the Add to calendar option to download ICS files, and add community events to any other calendars of your choice. This file downloads only the upcoming events.

Learn more about Events

Enhancements on moderation

Bypass moderation

Members generally want to post content without moderation review. With this release, admins can grant the Bypass comment moderation permission, allowing users to post or comment without moderation review. This option applies when the Moderation type is Selective or Required.

See the screenshot below for the Discussion (forums) permission. This setting can be applied to all discussion styles.

Learn more about configuring moderation modes for various content types
Learn more about Moderation

Moderate content at board level

As of today, moderators can moderate content at the community level. With this release, they can opt to moderate content at any node or board level. To grant or deny this permission, go to Options menu > Settings > select the category (or board) > Category(or board) Permissions > Edit > Moderation.

Addition/ deletion of tags while moving content

Previously, tag settings of the board were not considered when moving content across different boards or when moving a reply as a topic within the same board. With this release, you can now move content while honoring the destination board's tag support status or requirements.

Learn more about moving tagged content

Enhancement on Analytics

Events dashboard

With this release, we introduce the Events Dashboard. This dashboard shows the metrics related to Events in the community.

Click View Details on the Events widget on the main dashboard. Alternatively, go to Options menu > Analytics > Dashboard > Events Details to view Events related metrics for the selected place and time period:

Breakup of Ideas – Since last update date

In the 23.12 release, we introduced the Ideas by Age widget, which displayed ideas grouped by the time since their creation. With this release, we've enhanced it to also allow grouping ideas by the time since their last status update.

You can specify a maximum time limit in the dashboard settings for the Ideas by Age chart. This setting determines the range of time considered for grouping ideas. The data shown in the Ideas by Age chart adjusts based on the maximum time limit set in the dashboard.

In the above bar chart, 8 ideas had their last status update 3 months ago.

The default maximum time limit is set to 6 months. For the above bar chart this is set to 12 months. All the ideas that had their last status update or were created 12 months ago or earlier, will be grouped together.

Learn more about Ideas by Age chart

Idea Status Set trend

In this release, we've introduced the Idea Status Set trend widget on the Ideas Dashboard (Options menu > Analytics > Dashboard > Ideas Details) to display the change in Status Sets and Statuses of ideas.

Idea Status Set/Idea Statuses:

When the dashboard is scoped to the community or to a Group, the widget shows the trend along with the breakdown of ideas based on Idea Status Set.

When the dashboard is scoped to a specific Idea board, the widget shows the trend along with the breakdown of ideas based on the Statuses defined for that board.

Khoros Connector for Salesforce

With this release, we have introduced the following enhancements to Salesforce connector:

Escalate discussions to Salesforce:

This release offers both manual and automatic options to escalate Forum discussions to Salesforce.

These options cater to member preferences and ensure timely resolution of critical issues, allowing for tailored management of discussions within Salesforce.

Manually escalate discussions and replies to Salesforce: Enable members to manually escalate forum discussions as a case to Salesforce, ensuring only relevant issues are escalated.
Automatically escalate discussions and replies to Salesforce: Set up automatic escalation for timely resolution of discussions, especially those raised by members with elevated roles or requiring prompt attention within the community. The screenshot below shows the various options available to automatically escalate forum discussions and replies:

View details of the Salesforce case: Members with permission can view the details of the escalated case:

Case portal field customization options

With this release, you can enable members to access and update custom Salesforce fields directly within the case portal and streamline the process of managing cases..

Below are the new custom fields introduced with this release for Create Case, Case details view, and the Case Portal pages.

Learn how to add these custom fields
Learn more about Enable and configure Case Portal in Community

Community Email settings

The Aurora Community sends emails for a variety of notifications. With the new Email settings provided in this release, you can specify the sender name and address for these emails.

To edit the community name and email address that displays in community emails:

Go to Settings > Features > Inbox > Email.
Click Edit.
Enter the Mailer Sender Email Address and Mailer Sender Name to display in the “From” field on email messages.
Click Save.

For more information about email settings, see Edit the Aurora community email sender name and address.

Add a custom font to your theme

In a previous release, we added the ability to paste code from Google Fonts so that your community’s theme could use a custom Google Fonts family. With this release, we are providing the ability to upload your own custom font family file.

To add a custom font family via file upload:

In the Fonts panel, click to open the font picker in the Headings or Body text section depending on which type of text should use the new font family.
Click Add Custom Font.
Click Upload File.
In the Font file field, click Browse to locate the font file on your local machine.
(Optional) Edit the pre-populated Font family name field.
In the Style drop-down menu, select the desired style for the font.
Click Add Font.

To learn more about your theme’s font settings, see Set the font style and size for your community.

Places widget: small card layout

When you select a Layout of Card for the Places widget, you can now select Small as the Card size.

To change the Places widget card size to small:

Navigate to the page template where the widget is located or where you want to add the widget.
Add or edit the Places widget.
Select a Layout of Card.
Select a Card size of Small.
Save and publish your changes.

See Places widget configuration for more information.

Featured Idea Statuses widget: click status names

We’ve enhanced the Featured Idea Statuses widget so that members can click a status name to view the All ideas page scoped to that status. On this page, the member can then view all ideas currently in that status.

To learn more about the Featured Idea Statuses widget, see Featured Idea Statuses widget configuration and Feature content, places, and idea statuses on a page.

Developer Experience

Update to Salesforce integration

In the 24.1 release, we introduced the integration of Salesforce and Khoros Community. In this release, we have introduced two updates to the Salesforce integration.

Escalations: To ensure timely resolution of your discussions
Custom Fields: To add your custom fields to the case portal

Escalations

We have added the ability to escalate your discussions to Salesforce, either manually or automatically based on the configuration.

Learn more about Using escalations.

Case Portal custom fields

We have introduced custom fields where you can provide different field names for Salesforce based on your preferences.

Learn more about Creating custom fields in Salesforce Case Portal.

Report Abuse User Profile

As discussed in Enhancement for reporting inappropriate content, we have added Reason and Reported For as mandatory fields to report an abusive user profile.

Learn more about Report User Profile as Abuse.

Custom Fields

In this release, we have added the new custom fields where you can define and implement the custom field configuration into LIA and GraphQL. Custom fields are defined using the custom field descriptor and custom field container descriptor.

Learn more about custom fields in our detailed developer documentation: