On Tuesday 17th March, we made an update which will make it easier for Marketing users to access content within Atlas.
What this solves
Users previously had to email Support or CommunityHelp to gain access to gated content in Atlas if they were using a Marketing Product.
This update removes that requirement.
How it works
When a user visits Atlas, they will be given the opportunity to log in via their Khoros Marketing credentials.
Once they have logged in, the following will happen:
- If the user has not already registered for Atlas, they will be redirected to a simplified registration page, and Khoros will automatically provide access to gated content to them without any further steps required.
- If the user has registered for Atlas already, Khoros will utilize SSO, to automatically log them in to the page they were trying to get to.
If the user follows a link to a gated access page from within a Marketing product (for example, via a link under the product Help menu), this will also trigger the flow above.
Things to be aware of
This solution will not work if a user’s Marketing and Atlas email addresses do not match. An email mismatch may result in a user being asked to register again. This is likely to affect:
- Users who currently use a different email for Marketing & Atlas - The user should update their Atlas email to match the email they use for the Marketing platform. They can change their email address in their email settings page.
- Users with multiple logins to different Marketing environments - The user can either set up multiple Atlas profiles, or choose to log in with one natively through Atlas.
Note that access to our Support Case Portal still requires a request to our Support team, though we are currently investigating and working on options to automate this as well.
What to do if you have more questions
Let us know in the comments below.
