Action Required: Khoros Marketing

Is it to be expected that we are currently unable to access the platform and receive a 503 error? 

We are experiencing the 503 error across MULTIPLE client accounts (separate logins entirely).

Yes, a 503 error is expected at this time.  sarahbenton Zach_Langbehn. 

How long do you expect publishing to be down?

Yes it would be good to at least get an anticipated up time.  

Is there more information about what the recent attacks on social media accounts are? This update is written in a way that suggests it's public information, but I've been unable to locate any reference to it in the news. Is the reference to some kind of widespread hacking attempt or something more limited and specific to Khoros accounts?

I've heard of some sporadic attacks on sports social media such as the NFL and its teams by OurMine, but I'm not sure how taking down Khoros is helping the rest of the community.  Was this an attack driven through Khoros?  More information about the how and why the decision was made to take down publishing would be very helpful.  With no comment in 3 hours the situation feels less than transparent (especially when we have social community managers around the world asking us what they should do about publishing and why Khoros is down and we can't really provide an answer).

All-- Thank you for your comments above. We found an issue and shut down to protect our customers. We understand your frustration and are providing updates as soon as we can. Please see additional updates that are now live on status.khoros.com and Jack’s blog post as well.