We’ve heard your feedback and are excited to reintroduce a familiar Khoros Communities feature from Classic into Aurora: Community Experience Surveys (formerly Value Analytics). This update brings back the ability to collect structured feedback from your community members so you can better understand how they’re experiencing your space.
Overview
Community Experience Surveys enable you to gather responses directly from members through short in-product prompts. You control who sees the survey, when it appears, how often it's shown, and which standardized questions are asked. Once responses start coming in, you can export the results for review or analysis.
These surveys allow you to easily quantify the impact and performance of your community, arming you with the data needed to make decisions and take action. This feature is particularly useful for checking in with members after key interactions or tracking trends in satisfaction over time.
Key Features
When setting up a survey, there are a few main areas to consider:
- Branding: Set the name, upload a logo, and choose colors to keep the survey consistent with your community’s design.
- Behavior: Decide which members will see the survey, under what conditions, and how frequently it should appear.
- Questions: Choose from a list of standardized questions to shape the kind of feedback you want to collect.
- Activation: Once everything is configured, you can turn the survey on (or off) with a single toggle.
These options give you flexibility without requiring a complicated setup.
How to Use It
To configure a survey:
- Go to Settings > Content Features > Community Experience Surveys
- Follow the steps in the Create community experience surveys documentation
To export results:
- Go to Content Features > Community Experience Surveys > Questions and Answers
- Click Export
We are looking forward to seeing your usage of this survey, and would love to hear your feedback on new Community Experience Survey-related enhancements that you'd like to see in the future.
