In my previous article, I spoke about the most common value levers that we can measure within an Online Community in order to evaluate what the Community is doing for the business. More often...
Updated 5 months ago
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I like it! -- I wonder how the ROI calculator would play out for people once they use Engagement Sessions instead of visits.
I'm going to have to go back and look what that does to my #s. TeroRe - Can you share the % difference from visits to Engaged that you saw?
The example I posted previously might just change a bit if you dropped 20% of the visits.
Do if I had 40K customers * 70% seeking * 40% resolved * 50% would actually call * $25 burden = $140K
$140K - (2 mods) - (Khoros cost) = I'm losing money