Synchronous vs Asynchronous Conversation Priorities
In this blog, I am going to answer some questions we get from many of our customers. What is asynchronous vs. synchronous? How do I forecast staff for each type of channel? What does success look like for a best class customer service in each of these channels?Analyze, Optimize & Grow - Modernizing Digital Care: Pt 3.3
Now that your team is a well-oiled machine, it's time to grow your Care program.In this session, we will talk about things to consider when growing your Care programs, if you haven’t already please be sure to read and consider the steps inAnalyzeandOptimize.Analyze, Optimize & Grow - Modernizing Digital Care: Pt 3.2
If you did your homework from the Analysis blog, then you likely have a ton of answers, and probably even more questions! In this session we will talk about the Optimization of your Care programs, this is something that can benefit you no matter the maturity of your Care programs.
