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I've noted this feedback! If there's anything urgent please create a ticket in the Support Portal
I did log a ticket yesterday, however I've only just now received the first (AI generated) acknowledgement.
- Alex-VFZ27 days agoExpert
SheenaK - Not sure if we're experiencing the same thing, but maybe you recognize some things: We also noticed errors on our Community since a few days. We managed to break it down to:
-Uploading attachments/images were very problematic (this was a Khoros outage, should be solved as of yesterday: Khoros Status)
-Using certain URL's in replies are problematic (still ongoing, local/loopback-URL's seem to be affected especially)
-Using an @-Mentioning in Care, will result in an internal error when trying to post the reply (should be solved, noticed on Khoros Status)
-Editing a post with attachments and/or URL's will (still) result in a 403 forbidden
-General slowness (seem to have improved in the meantime)- LucyL26 days agoKhoros Staff
Hi Alex! Could you start a support ticket on the URL's in replies and editing a post with attachments and/or URLs resulting in a 403 forbidden?
- Alex-VFZ26 days agoExpert
Hi LucyL , thanks for reaching out!
I'd love to, but the "Start Chat"-button required to create a support ticket does absolutely nothing for me. I tried 3 different browsers, incognito, clearing cookies and disabling all browser-plugins. I e-mailed just now instead, hope it suffices.
- SuzyVranken26 days agoGenius
Our community was upgraded to 25.9 on 30/09 at 01:52 AM and on 30/09 our members noticed issues with uploading images as well. On 01/10, our members confirmed it was fixed. I wasn't subscribed to the Khoros Status page YET, so wasn't aware it was a general issue. Thanks for sharing that info, Alex-VFZ !
- CarolineS27 days agoBoss
🤯