Khoros Communities 26.4 Release Notes
26.4 brings the Aurora homepage to life. Members can now react, reply inline, and save content directly from the feed without navigating away, while cross-board posting lets anyone start a discussion from any page in the community. Managers get a safe mode to evaluate Answer Assist quality before enabling it for members. Across Classic and Aurora, the release also delivers security patches, search fixes, and broad editor and stability improvements. New Features Aurora - Early Access Features The features in this section are available in Early Access for Aurora communities. They are behind feature flags and must be manually enabled — contact your Customer Success Manager to begin. Once enabled, all features are fully configurable from the admin panel. Note: Classic users can migrate to Aurora at no cost in 2026. Contact your CSM for detail Cross-Board Posting: Members can now start a post from the homepage or any category or landing page — no more navigating deep into the community structure to find the right board. Start a Discussion CTA — Admins enable a posting button on any page template via the Designer Tool. Button text is configurable (default: "Start a Discussion"). Permission-aware board picker — A searchable flat list showing only boards the user has permission to post on. Private group boards are hidden from non-members. All content types supported — discussions, blog articles, KB articles, ideas, and events. If clicked from within a specific board, that board is pre-selected in the picker. Anonymous users see the button but are redirected to sign-in on click Interactive Social Feed: Aurora's homepage Feed section transforms from a static list of post titles into a living, social feed where members can participate without breaking their browsing flow. Inline comment expansion — Click "See details" on any post to expand and read the latest comments directly in the feed. New/unread comments are surfaced first with clear visual highlighting. Inline replies — Reply to any discussion directly from the homepage feed using the same rich editor and community settings as the full thread view. Full post view — Expand the complete post body within the feed context; navigate to the full thread only when you need deeper engagement. Infinite scroll — The feed auto-loads additional posts as you scroll, with admin-configurable batch sizes and load limits. Admin controls: Enable or disable the interactive feed globally or per board from Admin → Settings → Content Features → Homepage Social Feed. Configure comment display count, infinite scroll batch size, and pilot specific boards before rolling out community-wide. One-click emergency disable option if issues arise Multi-Semantic Reactions: Move beyond a single "Like" and let members express nuanced sentiment. Reaction types include: Need This, Helpful, Insightful, Celebrate, and more — configurable per community. Reaction picker a…676ViewsSign in to react to this post8CommentsKhoros Communities 26.2 Release Notes [Updated]
The 26.2 release introduces Aurora AI capabilities for content moderation, automated responses, and workflow orchestration. It also addresses critical security vulnerabilities, delivers search and rich text editor improvements, and resolves stability issues across analytics and content archival. New Features (Aurora — Early Access) Availability: All three features below are in early access behind feature flags — nothing activates automatically. Fully configurable from the admin panel. Contact your Customer Success Manager to enable. Classic customers should reach out to their CSM to discuss migration. AI Moderation + Appeals Automates content moderation decisions based on your community guidelines, configured in plain language. Auto-approve and auto-block: Clear-cut content is handled instantly, reducing manual review volume. Gray-area escalation: Ambiguous content is held for human review rather than auto-actioned. Member appeals: Members can submit structured appeals against moderation decisions, preserving trust without adding moderator workload. Community Language Model (CLM) / Answer Assist Provides AI-generated responses to unanswered community posts after a configurable time threshold has been reached. Community-first response window: You define how long to wait before Answer Assist activates, giving members the first opportunity to respond. Source attribution: Every AI-generated answer cites the specific authors and posts it drew from, keeping community experts visible. Community Orchestrator A rules-based automation engine that triggers actions on community events such as new registrations, first posts, and milestone achievements. Automated workflows: Configure welcome sequences, expert notifications, milestone recognition, and onboarding prompts. Event-driven execution: Actions fire automatically when defined conditions are met — set up once, runs continuously. Bugs & Security Fixes Classic Fixed search autocomplete not returning results when queries contain special characters like trademark symbols or apostrophes. Fixed cursor jumping to the top of the article when applying formatting in Firefox. Fixed message position count displaying incorrectly after submitting inline replies. Fixed missing publish events in bulk data exports for republished content. Fixed Members Online count showing inflated numbers by excluding partially registered users. Fixed search results not sorting correctly by view count. Fixed video sitemap XML validation errors affecting video SEO indexing. Fixed usernames with certain Unicode characters causing registration failures and blank display names. Fixed attachments remaining visible in the editor after sending private message replies. Fixed "Show older messages" causing page reload when clicked after switching threads. Fixed rank-up notifications not being delivered via email or private message. Fixed abuse reports failing when membe…ViewsSign in to react to this postComments
One year in, straight from us.
It has been a year since IgniteTech acquired Khoros, and I want to talk to you directly. There has been a lot of secondhand talk going around, none of it coming from us, and most of it from people who stand to gain from the telling. Enough of that. If you want to know something about Khoros, come to Khoros. Ask us. We will give it to you straight. Here is where we are. We did not buy Khoros to dress it up and sell it. That is the private equity playbook, and it is not ours. We are privately held, we keep what we acquire, and we run it for the decades, not the quarter. Khoros was losing millions. We made it profitable so it would not go dark. That took painful decisions, and I know some of them affected you. I am not going to gloss over that. It is also why Khoros is still here, on solid ground and able to invest in what comes next. And we have invested. We rebuilt the platform and shipped two AI-native products in under a year. Aurora AI reimagines community for the AI-answer-engine era and closes roughly 30% of community questions that never get a good answer. The brand-new Iris® AI replaces Care and Social Media Management, two products that ran separately for 15 years and never fully integrated. It brings social engagement and brand care into one platform, with publishing, moderating, engaging and analyzing all in one place. No other company offers enterprise community alongside enterprise social and brand care, and large enterprises are switching to us because of it. Everyone else still makes you choose. We have been the gold standard in customer community since Lithium (Khoros’ predecessor) pioneered the category in 2001, and then built the bridge to social when Lithium and Spredfast became one company, because community and social were never meant to live apart. That foundation has powered more than 4,000 community deployments since 2001 and draws 1.8 billion site visits a year. This first year post-acquisition was about putting the house in order. This next stretch is about innovation, building on the platform you count on. We are strengthening the online infrastructure and improving uptime, with faster, sharper incident response when something does go wrong. When we fix something now, we fix the cause, not the symptom. As part of that investment, we are turning on Community Guard for you, free for the next 60 days. It is a new protective layer for an internet that is not just people anymore. Communities like yours get crawled, scraped and hit by bots and automated agents that distort your analytics, consume capacity and put avoidable pressure on the experience. Community Guard catches that traffic before it reaches your community, while keeping the door open for real users and the discovery channels you actually want. The result is a cleaner, steadier community with real protection against bot abuse and traffic spikes. We are turning it on now because it is the right thing to do for our customers. Here is what all of this…ViewsSign in to react to this postCommentsKhoros Communities CDN Change Notice
Hello everyone, As part of our ongoing work to improve the performance and stability of Khoros Communities, we'll be migrating our CDN over the next few weeks (exact day/time will be added as Scheduled Maintenance on status.khoros.com). Your community will not be affected The transition is seamless. Your community will remain available throughout the migration process. No action is required on your side. A note on SSL certificates If your community is currently with an AWS-issued certificate, your SSL certificate will change to one issued by Let's Encrypt as part of this migration. This is expected behavior and does not require any configuration changes from your team. Both are publicly trusted CAs, so end users won't see any difference in their user experience. If your community is served through a different provider, the SSL certificate change will not apply to you. Questions? If you have any questions or concerns, please reach out to your customer representative.ViewsSign in to react to this postCommentsKhoros Communities 26.3 Release Notes
26.3 helps make your community a place members return to. Managers can create branded email templates tied to Orchestrator for end-to-end outreach, while Polls and Clarification Questions improve engagement and answer quality. AI Moderation is more reliable at scale. The release also adds Metric Explorer, plus search upgrades and Zoom event registration. New Features (Aurora - Early Access) Availability: All features in early access are behind feature flags and must be manually enabled by contacting your Customer Success Manager. They are fully configurable from the admin panel once enabled. You may enable select Early Access products. Note: Classic users can migrate to Aurora at no cost in 2026. Contact your CSM for details. Customizable Email Templates Email communications from your community - registration confirmations, notification digests, workflow alerts - have historically required developer involvement to customize. Branding changes, copy updates, or new email types meant filing tickets and waiting. Community managers had no self-service control over one of the most direct channels for bringing members back. What you can do now: Create and manage branded, customizable email templates directly from the admin panel. With full control over content, layout, and branding, no developer dependencies required. Template creation & management Self-service editor for creating and customizing email templates with branding, custom content, and layout control. Organize templates with categories and search for easy management at scale. Customize emails across community communications - including registration, notifications, and workflow-triggered emails. Orchestrator integration Created templates can be accessed directly in Orchestrator automation rules — when a trigger fires (such as User Registers, Solution Accepted, Topic Posted, or Role Granted), the Orchestrator sends your branded template automatically. Visual compatibility indicators show which templates work with which triggers, with placeholder validation against available data. Enablement: All existing community emails continue to function without any changes. To adopt the new system, the Khoros team runs a migration script that generates your templates. You review and sign off on the migrated templates, and only after your approval does the Khoros team activate the new flow. Contact your CSM to begin the process. Proactive Clarification Questions for Answer Assist Helps members get better, faster answers by guiding them to provide the right context upfront without adding friction to the posting experience. Post-publish flow: Posts publish as per the moderation settings. For question-type posts, the system surfaces AI-generated clarification questions in a slide-in panel (desktop) or bottom sheet (mobile). CM-guided generation: Community managers provide example clarification questions to guide the AI. The system then generates both the ques…ViewsSign in to react to this postCommentsKhoros Communities 25.12 Release Notes
The Khoros Communities 25.12 release delivers extensive accessibility improvements across both Classic and Aurora platforms, critical security fixes, significant search and analytics enhancements, and numerous stability improvements for content management, rich text editing, and API functionality. Classic Applied input sanitization for survey form submissions to ensure data integrity and security. Fixed slide-out navigation menu accessibility violations including improper button element nesting and focus management issues affecting screen readers. Fixed spoiler tags scrolling to page top instead of expanding content on first visit due to script loading latency. Fixed Q&A structured data linking accepted answer URLs to author profiles instead of actual solution posts, improving SEO accuracy. Fixed LiQL query operator "!=" to correctly apply multiple exclusion conditions, allowing users to exclude multiple nodes in a single query. Fixed code snippet syntax highlighting disappearing when editing posts containing li-code elements. Fixed post counter incorrectly decreasing when deleting product idea status updates. Enhanced V2 API error messages to specify which field and content caused validation failures, providing actionable feedback to API consumers. Fixed post approval failures in moderation manager showing false success messages when approving spam in archived threads. Fixed kudos leaderboard displaying empty slots when deleted users were included in rankings. Fixed API errors when querying subscriptions for label objects. Enabled text key scoping for TKB template selection page to support template-specific customization. Fixed API errors when retrieving posts containing malformed CSS classes in HTML content. Optimized settings editor to reduce search reindex latency from 20-90 seconds to under 3 seconds when updating large custom settings. Added comprehensive accessibility improvements including: proper combobox roles for all search and autocomplete fields; ARIA expanded/collapsed states for image upload controls; corrected button roles for file upload and avatar controls; keyboard focus management in settings tabs; screen reader announcements for file upload status messages; and notification settings sections defined as proper headings for navigation. Aurora Fixed critical authorization vulnerability in GraphQL endpoints to properly enforce permission checks for privileged operations. Implemented multi-select functionality for idea status filter in ideas widget, providing filtering parity with Classic Community. Implemented SEO improvements for tag pages including lowercase URLs, updated robots meta tags, and dynamic meta descriptions. Enabled notifications and email alerts for followed tags, resolving "No activity yet" displays despite active content. Fixed image lightbox not opening when clicking images in post replies. Fixed spotlight search bar disappearing for anonymous users when …ViewsSign in to react to this postCommentsKhoros Communities 26.1 Release Notes [Prod Release Date Updated]
The Khoros Communities 26.1 release delivers critical security patches including RCE vulnerability remediation, extensive accessibility improvements for mobile screen readers, and stability fixes across moderation workflows, content management, and API functionality. Classic Fixed badges being awarded before posts were approved on pre-moderated boards. Fixed anchor links within posts failing to scroll to their target sections. Fixed quoting posts with code samples throwing errors for users with Simple HTML permissions. Fixed top contributors widget displaying users in incorrect order. Fixed Table of Contents button not appearing in blog article editor when enabled. Fixed search autocomplete retaining incorrect selection when cursor moved away quickly. Fixed Accept Solution option missing from Group posts. Fixed solutions leaderboard showing fewer users than configured when role filters were applied. Fixed external video embeds from Brightcove and other providers failing to render. Fixed Vimeo embeds with longer video IDs disappearing after publishing. Fixed "Show older messages" in Private Messages causing page refresh on repeated clicks. Fixed ban edit popup displaying empty for deleted users. Fixed product and tag autocomplete failing with special characters like "/" and "_". Fixed GroupHub subscription status displaying incorrectly after page reload. Fixed admin metrics date range filter returning results outside specified dates. Fixed orphaned HTML appearing in posts when mentioned users were deleted. Added support for .f3z file attachments. Fixed Hi-Labels validation incorrectly triggering when editing attachments or comments. Fixed role filter in Community Analytics throwing errors. Fixed TKB and Blog workflow notification emails not being sent when spam filtering was triggered. Fixed archive search filter counts showing zero despite archived content existing. Fixed user search filter state lost after browser back navigation. Fixed Safari on macOS intermittent failures with sort filters and post actions. Fixed email validation not being enforced during registration, allowing accounts without email addresses. Fixed notifications not being delivered for posts on pre-moderated forums after approval. Fixed Private Messages failing to load for users with certain message history patterns. Changed PDF attachments to use native browser viewer instead of third-party preview. Implemented clipboard content sanitization in rich text editor to prevent XSS attacks. Added accessibility improvements including: visible focus indicators on message links; tooltip text visibility at 200% zoom; proper ARIA attributes for image and video upload modals; keyboard controls for Brightcove video timeline; and corrected form field descriptions for screen readers. Aurora Fixed required custom fields not displaying in Add User form, preventing member creation. Fixed group names exceeding 40 charac…ViewsSign in to react to this postCommentsKhoros Communities 25.11 Release Notes
The Khoros Communities 25.11 release delivers critical security updates, comprehensive accessibility improvements, enhanced survey targeting capabilities, and numerous stability fixes across content management, authentication, and search functionality. Classic Applied critical security patches addressing vulnerabilities in jQuery and TinyMCE components. Enhanced username validation to prevent impersonation attempts using visually similar characters from different language scripts. Improved flood control performance, significantly reducing processing time for users with many product associations. Fixed Rich Text Editor alignment not applying correctly to text with inline formatting such as bold or italic. Fixed custom table background colors and styling being stripped when saving blog posts. Fixed Events module errors preventing users from creating, publishing, or viewing events after upgrade. Fixed deleted article history records causing entire version history to be wiped when removing individual draft versions. Added comprehensive accessibility improvements including: keyboard operability for Reply and Follow buttons; proper carousel navigation with skip options; corrected focus order in Tags modal; disabled auto-focus in private message compose modal; added missing alt attributes to images throughout the application; and programmatically associated error messages with form fields. Aurora Implemented advanced survey targeting with configurable prompts based on user authentication status, roles, location, and visit patterns. Fixed critical memory leak in integration points registry that was causing system crashes and performance degradation after 24-40 hours of operation. Fixed private messages failing to load for users with large recipient lists. Fixed users being unable to join hidden groups via email invitations. Enhanced search functionality to properly handle Traditional Chinese, Japanese, and Korean characters. Fixed language preference cookie expiring after 24 hours instead of persisting for the configured 30-day period. Fixed CSV export failures when survey responses were linked to deleted user accounts, now properly marking these as "Anonymous". Added dimension validation for image uploads to prevent pixel flood attacks that could cause memory exhaustion and system crashes. Fixed navigation error flash when users return from profile pages to discussion threads using the browser back button. Fixed blog article delete confirmation dialog intermittently not appearing for users. Fixed page index resetting to first page when unfollowing items on the Follows and Notifications page. Fixed navigation links being replaced instead of appended when adding more than 10 links in the community header. Fixed missing locale parameter causing incorrect privacy policy URLs during SSO registration. Fixed Aurora search bar displaying category IDs instead of user-friendly board names as placeholder text…ViewsSign in to react to this postCommentKhoros Communities 25.10 - Release Notes
Due to unforseen circumstances, the rollout has been delayed. The updated dates are reflected below. The Khoros Communities 25.10 release includes accessibility improvements, localization enhancements, performance optimizations, and bug fixes across search, messaging, and community management features. Classic Fixed a memory leak affecting system stability by improving object deduplication in integration point processing. Enhanced image upload security validation to prevent potential issues with malformed or malicious image files. Fixed global and embedded search not returning results when using Traditional Chinese characters. Upgraded Image Service to Node.js 22 for improved security, stability, and long-term compatibility. Aurora Fixed recurring 503 Service Unavailable errors affecting community pages by implementing automated service stability improvements. Added full localization support for Turkish (tr-TR). Added full localization support for Indonesian (id-ID). Added full localization support for Vietnamese (vi-VN). Corrected French translations for "Board" and "Post" across UI and email templates. Fixed private messages in the inbox not loading for users with large recipient lists. Fixed an issue preventing users from joining hidden groups via email invitations. Fixed global and embedded search not returning results when using Traditional Chinese characters. Fixed an error preventing administrators from accessing Localized Categories Settings due to duplicate key entries. Upgraded to official undici library release for improved long-term maintainability and security updates. Upgraded Image Service to Node.js 22 for improved security, stability, and long-term compatibility. Enhanced image upload security validation to prevent potential issues with malformed or malicious image files. Fixed intermittent HTTP/2 connection timeout issues by implementing client-side TTL management for pooled connections. Improved accessibility across the platform including: correcting heading structures in Tags modal, editor, and Notifications; properly grouping radio buttons with fieldset and legend elements; updating placeholder text contrast to meet WCAG standards; enhancing tooltips with hover persistence and ARIA labels; grouping related form controls; correcting labeling for filters in Manage Content; adding proper scope attributes to table headers in Manage Members; fixing invalid ARIA attributes in Inbox; and ensuring form error messages are properly announced by screen readers. Pre-Prod Rollout: October 25-26. Testing window open from Oct 27 through Nov 8. Production Rollout: November 10-11 The rollout will follow the standard maintenance windows.ViewsSign in to react to this postComments
Khoros Communities - Updated Release Process
Updates 13-Oct-2025: Added more details and clarified communication process To improve your experience and simplify our release process, we are updating how we handle Khoros Communities releases. This updated process will start to apply from Communities Release 25.10. What's Changing Communities will have two types of releases going ahead - Standard releases and Patch releases Standard releases happen on a regular cadence and include features and bug fixes. Opted-in customers are automatically upgraded with clear windows to change their decision throughout the process Patch releases address critical issues outside the regular release schedule and are automatically applied to all customers on the latest version Automated support tickets make it easy to manage your upgrade preferences, request immediate upgrades. Normal support tickets can be used to update your Upgrade Notification Contacts (and for all of the requests your account team is also available) Email notifications keep your Upgrade Notification Contacts informed at every stage: release notes publication, stage upgrade completion, and production upgrade completion Production releases are published as scheduled maintenances on our status page, providing real-time visibility and updates if anything changes Clear timelines provide transparency with defined windows to adjust your preferences Standard Releases We will have a standardized release process for both Aurora and Classic. In a standard release, opted-in customers will be auto-upgraded to the latest release. These releases will include features and bug fixes. Version numbers for the standard release will follow the existing version numbers. However, we will no longer be treating releases as major or minor - we will treat every release as a standard release. Throughout this process, you can manage your upgrade preferences using automated support tickets or by contacting your account team, who can assist with any of these requests. The process will begin when we publish the release notes. The release notes will announce the plan and scope of an upcoming release. After we post the release notes here on ATLAS Community, customers will be notified by email and will have six days to change their automatic upgrade preference (opt-in or opt-out). After this period, we will upgrade the stage environments. We will then open a testing window, where customers can test on their stage environments and report any issues through support tickets. Customers will have thirteen days to opt-out if needed, allowing you additional time to validate the release with your specific customizations and integrations, for example. At the end of the testing window, we will perform the upgrade in production for customers who have not opted out during this period. For both stage and production, we will use existing Maintenance windows, as we expect downtime. Production releases will also be published as scheduled…ViewsSign in to react to this postComments
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