Migration of SMM Raw Post exports from Supervisor View to Analytics
As part of Facebook’s commitment to user security and privacy, they have been making changes to APIs and infrastructure that all third-party apps use. As part of this ongoing effort, we will be making a necessary backend update on December 9th. At that time, 2 of the 9 Supervisor Exports in Lithium SMM will need to be deprecated on a faster timeline than originally intended. We apologize for the inconvenience and are committed to helping customers who might still be using these legacy exports to migrate to SMM Analytics to access the same data.
The Supervisor Reports, which will be fully deprecated in the December Release of SMM, are the “Raw Post” and “Raw Post - Include Agent Actions” exports. Both reports show posts published from an author and the corresponding agent replies sent during the reporting period, as well as data on the conversations that these posts and responses belong to. Specifically:
- “Raw Post” includes posts that were authored/came into the system during the time period specified.
- “Raw Post - Include Agent Actions” includes any post that has been authored, claimed, responded to, or closed during the time period selected. This results in duplicate rows appearing when a post is both authored and responded/claimed/closed during the same time period (one row for each action).
This same data is available from SMM Analytics, either separated out by distinct reports that focus on post, response, and conversation data, or in the Raw Combined Export, which combines data from the Incoming Post, Response, and Conversation reports.
The following table maps the fields in Supervisor Raw Post Exports to the relevant Analytics Exports.
Supervisor Raw Post Export |
Analytics Raw Incoming Post Export |
Analytics Raw Response Export |
Analytics Raw Conversation Exports |
Analytics Raw Combined Exports |
|
# |
Column Name |
Column Name |
Column Name |
Column Name |
Column Name |
1 |
Beginning of Range |
- |
- |
- |
|
2 |
End of Range |
- |
- |
- |
|
3 |
Conversation ID |
Conversation ID |
Conversation ID |
Conversation ID |
Conversation ID |
4 |
Status |
- |
- |
Status |
Status |
5 |
Priority |
Conversation Priority |
Conversation Priority |
Conversation Priority |
Conversation Priority |
6 |
Work Queue Name |
Conversation Work Queue |
Conversation Work Queue |
Conversation Work Queue |
Conversation Work Queue |
7 |
Assignee |
- |
- |
Assignee |
Assignee:Authoring User |
8 |
Post Provider |
Post Provider |
- |
Conversation Source |
Source |
9 |
Provider Type |
Post Provider |
- |
Conversation Source |
Source |
10 |
Date Post Published |
Date Post Published |
Post Responded to Published Time |
- |
Published Date |
11 |
Date Post Received |
Date Post Received |
Post Responded to Received Time |
- |
Created Date |
12 |
Author Name |
Author Handle |
- |
Authors Author Handles |
Assignee:Authoring User |
13 |
Post Content |
Post Content |
Post Responded to Content |
- |
Content |
14 |
Auto Tags (Post) |
Auto Tags |
- |
Auto Tags |
Conversation/Post Tags Note this field contains all tags, it is not limited to auto tags |
15 |
Manual Tags (Post) |
Manual Tags |
- |
Manual Tags |
Conversation/Post Tags Note this field contains all tags, it is not limited to manual tags |
16 |
Post Sentiment |
Post Sentiment |
- |
- |
Sentiment |
17 |
Post Language |
Post Language |
- |
Language Tags |
Languages |
18 |
Author Source Tag |
Post Source Tag |
Source Tags |
Source Tags |
Source |
19 |
Post ID (Author) |
External Post ID |
Post Responded to External ID |
- |
External ID |
20 |
Private Post (Author) |
Post Type |
- |
Total Private Incoming Posts |
Private Post |
21 |
Date Claimed |
- |
Date Claimed or Assigned |
- |
Date Claimed or Assigned |
22 |
Date Responded |
- |
Response Published Date |
- |
Published Date |
23 |
Time to Response (h) |
- |
Response TAR (min) |
- |
Average TAR (min) |
24 |
Responding Agent |
- |
Responding Agent Name |
- |
Assignee:Authoring User |
25 |
Responding Account |
- |
Response Handle |
Response Handles Used |
Source |
26 |
Response Content |
- |
Response Content |
- |
Content |
27 |
Post ID (Agent) |
- |
External Response ID |
- |
External ID |
28 |
Private Post (Agent) |
- |
Response Type |
Total Private Responses |
Private Post |
29 |
Customer Satisfaction Survey |
- |
- |
- |
- |
30 |
Close Notes |
- |
- |
Close Notes |
Close Notes |
31 |
Permalink |
Post Permalink |
- |
- |
Permalink |
32 |
Date Closed |
- |
- |
Closed Date |
Closed Date |
33 |
Author Post Order |
Post Order |
- |
- |
Total Posts:Order in Conversation |
34 |
Agent Post Order |
- |
Response Order |
- |
Total Responses:Response Order |
35 |
Author Social UID |
External Author Handle ID |
- |
Assignee:Authoring User ID |
|
36 |
Agent UID |
- |
Responding Agent ID |
- |
Assignee:Authoring User ID |
37 |
Agent email |
- |
Responding Agent Email |
- |
Assignee:Authoring User Email |
38 |
Assignee Team |
- |
- |
- |
Assignee:Authoring User Team |
39 |
Responding Agent Team |
- |
- |
- |
Assignee:Authoring User Team |
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