Why all the excitement over Manage View?
Moderating a large community is challenging; you have multiple boards, discussion styles, types of users, and tons of content. Wouldn't it be great t...
Updated 7 months ago
Version 3.0
Blog Post
CyJervis That is correct: Manage View, which supports multiple columns versus the single "Available Queue" is being built out to offer a true Moderation and Management workflow. But it gets better: with a single click a moderator who also has resolution responsibility (and so who needs Agent view) can assign community posts to themselves or other colleagues and then take advantage of the resolution workflow of Agent view when resolving those specific issues.
Let me know if you'd like a tour: I'd be happy to take you through what we are building right now. 🙂