You can infer the following from the above metrics:
\n\n Email notifications triggered by community actions \n | \n\n 63034 \n | \n
\n Emails delivered successfully \n | \n\n 59161 \n | \n
\n Number of emails opened at least once by users \n | \n\n 24140 (40.8% Open Rate) \n | \n
\n Number of emails where users clicked on the community link(s) \n | \n\n 5169 (21.4% Click to Open Rate) \n | \n
\n
Open Rate measures the percentage of unique opens of the mails by users as compared to the total number of mails delivered.
\nFor example:
\nClick To Open Rate measures the percentage of emails where the users clicked on the community link(s) in the email as compared to the total number of emails that were opened.
\nFrom example 1 above, if out of 50 users who opened the emails, 30 users clicked the Community link(s) in those mails, then the Click To Open Rate is 60%.
\nWhy do emails get dropped?
\nAs per SendGrid, an email may get dropped due to a variety of reasons. These may include invalid SMTPAPI header, spam content in the mail (if Spam Checker app is enabled), unsubscribed address, etc.
\nHow to enable Email Metrics for a community?
\nEmail Metrics is currently enabled for all the communities that are on AWS, on community version 20.11 and using SendGrid as the email relay set-up. If your community is not on SendGrid and want to benefit from this feature, open a Support ticket and request to change the email platform to SendGrid.
\nSendGrid is Khoros’ default email relay set-up. SendGrid provides the means to successfully track events like successful email delivery, email delivery failure, and email being opened. These events are transmitted to Khoros using registered web-hooks.
\nLearn more about Khoros email options
\nWho can access Email Metrics in Community Analytics?
\nAny user who could access Community Analytics would be able to access Email metrics as well. To access Community Analytics, a user needs to have either an Administrator role or Analytics role assigned.
\n\nWe are working on benchmarks and trends for Email Metrics. Meanwhile, you can contact your Customer Success Manager to provide you with these details, based on your industry. We also welcome any feedback to make this feature better! Thanks for reading!
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