Blog Post
You know something that drives me nuts? It seems that IgniteTech staff never acknowledge mistakes. It’s crazy that Cy’s site got upgraded without his consent when he should have already been on an exclude list. The least you could do is say “oops, we are so sorry. We messed up”
LucyL We are evaluating if we still need to hold off on updates as we stopped using many of the customizations we previously needed to check. However, the issue is the lack of insight that the site was being updated and failure to maintain a previous status of being excluded from auto updates. We shouldn't need to contact support as we already did this previously but the new regime didn't honor it. We got lucky this time but if there were API changes or other issues it could have been a bad situation.