Defining the success of a community can be really challenging because different people come to communities for so many different reasons: support, connection, innovation, feedback, validation, le...
Updated 5 months ago
Version 8.0
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Thanks for this article LisaB - good stuff.
My community is for education and support deflection and rather than automated triggers, I am using in-topic engagement to encourage behavior and improve Answer Rate. After answers are provided, I post a call to action like this:
"Good day X
Thank you for your question; was X's answer helpful?
If you are all set, would you please Accept her answer as a Solution; this makes the knowledge easy for other community members to find. If you have additional questions, please ask them below.
Best,"
I also use a "thank you" like this:
"Hi X
Thanks so much for utilizing Community and for Accepting X's answer as a solution; this makes the knowledge easier for all to find.
Keep the questions coming.
Best,
Toby"
I look forward to reading other comments.
Cheers,
Toby