In early May, we announced exciting news that the user interface of Khoros Care (formerly Lithium SMM/Response) will be getting a visual refresh. Your agents will see the updated UI when they log in ...
Updated 6 months ago
Version 4.0
Blog Post
matt1088 due to significant differences in the underlying technology layer, it is not possible to provide a toggle between the old and new UI styling.
krisfelsinger thanks for the feedback, and good to hear that you are finding the new UI performant overall. We are actively looking into making the distinction between author messages and brand response more prominent such that it is quickly apparent when viewing a conversation.
oliviec2 as per previous comment in the thread, we are reviewing all feedback and considering possible improvements while still maintaining requirements for accessibility.
Please stay tuned for further details as we determine the enhancements.